Animal Care Attendant, Surgery Liaison | CA$18–CA$21/hour
Location: Mississauga, ON
Schedule: 30 Hours/Week | Monday–Wednesday, 8:00 AM–6:00 PM
Compensation: CA$18.00–CA$21.00/hour, based on experience
Veterinary Emergency & Referral Hospital of West Toronto is hiring an Animal Care Attendant (ACA), Surgery Liaison to support our Surgery Department in Mississauga, ON.
This role combines hands-on animal care, surgical patient coordination, and client communication in a busy 24/7 emergency and specialty veterinary hospital. You'll work closely with Registered Veterinary Technicians (RVTs), veterinarians, and our surgical team to help ensure patients and clients have a smooth experience from appointment scheduling through discharge.
If you have veterinary hospital experience, enjoy working with both people and animals, and thrive in an organized, collaborative environment, we'd love to hear from you!
Compensation CA$18.00–CA$21.00/hour, based on experience and qualifications
30 hours per week
Full-Time Benefits may include: 100% employer-paid health premiums
$500 Wellness Program
RRSP with employer match
Continuing education and professional development opportunities
Access to VetBloom (RACE-approved CE)
Veterinary Technician Education Scholarships
OAVT dues and license reimbursement, where applicable
Vacation time and paid sick days
Bereavement leave, including for the loss of a beloved pet
Employee discounts
Vision care
Secure underground parking
Fully stocked snack kitchen
Schedule 30 hours per week
Monday–Wednesday, 8:00 AM–6:00 PM
Consistent weekday schedule
What You'll Do
Surgery Scheduling & Client Communication Schedule surgical referrals according to established department booking protocols.
Answer incoming Surgery Department calls and emails, directing clinical questions to the appropriate veterinary technician or veterinarian.
Welcome clients and assist with surgical patient check-in, including obtaining patient weights, consent forms, and deposits.
Coordinate patient checkouts and assist with discharges for routine surgical procedures, including TPLOs, MPLs, and mass removals, as directed by the veterinary team.
Contact clients with updates when their pet's surgery begins.
Provide compassionate, professional communication to clients throughout their pet's surgical experience.
Patient Care & Surgical Support Assist veterinarians and Registered Veterinary Technicians with patient handling and restraint as needed.
Support patient preparation, including shaving and surgical prep under the direction of the clinical team.
Assist with radiographs when needed and within applicable training and hospital protocols.
Monitor incoming IDEXX diagnostic results and notify the appropriate team members when results become available.
Help maintain an organized, efficient workflow throughout the Surgery Department.
Hospital Organization & Department Support Clean and prepare examination rooms between appointments.
Restock treats, educational pamphlets, and other examination room supplies.
Monitor inventory and communicate supply needs to the appropriate team members.
Clean and maintain anesthesia breathing circuits according to hospital protocols.
Assist with laundry, dishes, housekeeping, and general hospital cleanliness.
Support additional Animal Care Attendant responsibilities as needed to maintain a clean, safe, and welcoming environment.
What We're Looking For Ontario Secondary School Diploma or equivalent.
At least 1 year of veterinary hospital experience preferred.
Experience in a veterinary surgery, emergency, or specialty setting is an asset.
Strong organizational skills with the ability to manage scheduling, communication, and multiple priorities.
Excellent client service and communication skills, particularly when supporting clients during stressful situations.
Comfortable handling and restraining animals, with the ability to lift up to 50 lbs.
Ability to work collaboratively with veterinarians, RVTs, and hospital support…