Client Care Liaison, Oncology
Location: Waukesha, WI
Schedule: First Shift | 9am-5pm | Mon-Fri | No Weekends! | Some holidays will be required
Compensation: $19-25/hr+, Dependent on Experience
Why Join Wisconsin Veterinary Referral Center in Waukesha?
WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital where every team member plays a vital role in delivering exceptional patient care. As part of our collaborative, fast-paced team, you'll work alongside board-certified specialists, emergency clinicians, and experienced veterinary professionals who are committed to mentorship, teamwork, and continuous learning. Our brand-new, state-of-the-art facility provides the tools and resources you need to succeed, while our supportive culture encourages professional growth, celebrates every contribution, and empowers you to make a meaningful difference for pets and the families who love them every day.
This position allows you to continue using your veterinary knowledge and compassion — without the physical demands of lifting patients, working on the floor, or long clinical shifts. If you love the veterinary field but are looking for a position that’s less physically demanding and more client-focused, this may be the perfect next step in your career!
In your day-to-day, you will:
Collaborate with Veterinarians : Work with the department and Veterinarians to maximize department schedule efficiency.
Communication : Accurately receive, relay, and distribute phone, fax, voice mails and email messages, ensuring prompt responses and follow-ups.
Client Interaction : Follow up with clients on their current pets condition at home and provide updates to Veterinarian to determine proper course of treatments.
Estimate & Financial Coordination : Confirm that financial estimates have been signed and deposits completed prior to the appointment date.
Patient Information : Support the department by requesting and obtaining medical records prior to appointments, ensuring that all patient information needed is obtained. Communicating with department to relay when medical records have been received.
Prescription Support : Assist with prescription fulfillment and coordinate patient releases in collaboration with the technician team.
Follow-Up Care : Answer client calls, provide aftercare instructions, and explain follow-up care and medications.
Team Support : Work closely with the Client Service Specialists to ensure a seamless experience for clients.
What You Bring:
High school diploma or equivalent.
Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant.
Confident and professional demeanor, with the ability to remain composed in a fast-paced environment.
Excellent verbal, written, and interpersonal communication skills, including the ability to effectively explain medical information, medications, and home-care instructions to clients.
Strong client service skills with a passion for helping others and building positive relationships with clients and colleagues.
Comfortable managing multiple priorities, staying organized, and taking initiative.
Ability to work independently while collaborating effectively as part of a team.
Ability to safely handle pets and assist with restraint when necessary.
Proficient with computers and basic keyboarding skills.
Knowledge of veterinary medical terminology, medication handling, lab sample management, prescriptions, and aftercare instructions preferred.
Previous experience with client communication, including answering phones and interacting with clients in person.
Ability to stand and walk for the duration of the shift.
Fluent English skills (speaking and reading) are required; fluency in additional languages is a plus.
Perks & Benefits:
Free VetBloom access (RACE-approved CE)
Veterinary Technician Education Sponsorships + VTS Support
16-Week VTNE Study Group
Professional Development Assistance
Employee Referral Bonuses + Employee Pet Discount
Access…