Hybrid Role: Client Care Representative/Veterinary Assistant
Location: This Is An Onsite Position In Mundelein, IL
Schedule: Full-Time | 3rd Shift | Schedule Will Be Either 3/12's; 7pm-7am Three Overnights Per Week OR 4/9's - 10pm-7am Four Overnights per Week | Every Other Weekend
Compensation: $16 +/ hr Depending On Experience | Applicable Shift Differentials - $5/hr for Overnights
Why Join Premier Veterinary Group, Mundelein
At Premier Veterinary Group Mundelein , you'll be part of a collaborative team where your skills, compassion, and dedication make a real difference every day. Our brand-new, state-of-the-art hospital provides the advanced technology, equipment, and resources you need to deliver exceptional patient care while continuing to grow your clinical expertise. You'll work alongside experienced emergency clinicians, a board-certified surgeon, and a supportive team that values mentorship, teamwork, and continuous learning. Whether you're caring for urgent cases or assisting with advanced procedures, every shift offers opportunities to expand your skills and make a lasting impact on the lives of pets and their families.
In Your Day-To-Day, You Will
Welcome clients with compassion and professionalism, answer questions about hospital services, and coordinate appointments, emergencies, and client requests.
Prepare, review, and maintain accurate client and patient records in accordance with hospital policies and legal requirements.
Process invoices and payments accurately and assist with administrative tasks, including scanning, emailing, and faxing.
Recognize client concerns that fall outside established protocols and seek guidance from the appropriate team member.
Safely restrain patients for examinations, treatments, and diagnostic procedures.
Support hospitalized patients by providing meals according to their care plans, taking them outside for walks, and monitoring their comfort and well-being.
Clean and sanitize kennels, treatment areas, and hospital floors; complete laundry; and keep supplies stocked and organized.
Collaborate with client service and medical teams to prioritize tasks, maintain efficient hospital operations, and support a positive client and patient experience.
Remain flexible throughout y our shift, moving between front desk responsibilities and hands-on patient care in the treatment area as hospital needs change.
What You Bring
At least one year of experience in veterinary medicine or completion of a veterinary assistant program is preferred but not required.
Previous experience with client communication, including answering phones and interacting with clients in person.
A strong desire to learn and apply new knowledge and skills to daily patient care and hospital responsibilities.
Effective written and verbal communication skills and a collaborative approach to working with others.
Reliability, a strong work ethic, and consistent follow-through on tasks and projects.
The ability to multitask, prioritize competing needs, and stay motivated in a fast-paced environment.
An understanding of relevant procedures, requirements, regulations, and hospital policies, with the ability to apply them appropriately.
The ability to safely handle and restrain animals, including fractious patients, weighing up to 50 pounds without assistance.
Perks & Benefits
Build your foundation in veterinary care. Ask us about the Approved Veterinary Assistant program, designed to strengthen your knowledge and skills as you grow your career in veterinary medicine!
Take the next step toward becoming credentialed. Ask us about our Penn Foster sponsorship program, designed to support your path to veterinary technician licensure, along with veterinary technician education sponsorships and a 16-week VTNE Study Group.
Keep learning, keep growing. Enjoy a generous CE allowance, free VetBloom access with RACE-approved CE, onsite continuing education events, and virtual learning opportunities.
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