Client Service Representative
$19 - $21/hr. |+ overnight & weekend differentials | Boulder, CO
Located in Boulder, Colorado, Colorado Animal Specialty & Emergency (CASE) is a state-of-the-art, 35,000+ square-foot specialty and emergency hospital providing advanced care across multiple specialties and 24/7 emergency services. Our collaborative team includes board-certified specialists, experienced technicians, and dedicated support staff who are committed to delivering exceptional patient care while fostering a culture of teamwork, learning, and professional growth.
Compensation
$19 - $21/hr . based on experience
+ weekend differentials offered
+ overnight differential offered
Schedule
Full Time Schedule: TBD
Days/Swing Shifts
One Weekend Day Required
Full-Time Benefits Include
Medical, Dental, and Vision Insurance
401(k) with Company Match
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Life and Disability Insurance
Employee Assistance Program (EAP)
Employee Pet Discount
Paid Time Off (PTO) and Holidays
Professional Development Opportunities
Uniform Allowance
Job Description
In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Responsibilities
Provide high quality customer service that meets or exceeds the expectations of our clients
Facilitate admission of patients
Support the doctors and support staff as needed
Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
Collect deposits for appointments and procedures
Communicate patient progress/owner updates to clients in the lobby
Answer questions clients may have while in the lobby
Schedule future appointments/follow up as needed
Sign in visitors and vendors
Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
Maintain coffee and supplies for client use
Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Qualifications
Provide high quality customer service that meets or exceeds the expectations of our clients
Facilitate admission of patients
Support the doctors and support staff as needed
Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
Collect deposits for appointments and procedures
Communicate patient progress/owner updates to clients in the lobby
Answer questions clients may have while in the lobby
Schedule future appointments/follow up as needed
Sign in visitors and vendors
Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
Maintain coffee and supplies for client use
Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Ability to work independently and with little or no supervision
Ability to multi-task and produce quality work while making effective decisions
About CASE
Colorado Animal Specialty & Emergency (CASE) is one of the largest and most advanced specialty and emergency veterinary hospitals in the Rocky Mountain region. Our team provides comprehensive emergency and specialty care, utilizing advanced diagnostic and treatment…