Client Service Representative
$20 - $24/hr. | Red Bank Veterinary Hospital | Red Bank, NJ
Looking for an opportunity where you can make a difference for pets and their families?
If you're an organized, passionate, customer service-oriented person looking to utilize your skills in a cutting-edge specialty environment, Red Bank Veterinary Hospital offers the opportunity to work in a new, 100,000+ sq. ft. state-of-the-art hospital designed for advanced specialty and emergency care. With MRI, CT, PET scanning, 12 surgical suites, a dedicated ER, and expanded training spaces, RBVH combines innovative medicine with compassionate care for pets, clients, and team members alike.
Compensation:
$20 - $24/hr . based on experience
Full-Time Benefits Include:
Medical, Dental, and Vision
401(k)
Employee Assistance Program (EAP)
Uniform Allowance
Paid Time Off: Sick Days
Vacation Days
Bereavement Leave
Disability & Life Insurance
Employee Pet Discount
Schedule:
Full Time Day Shifts
Shifts between 7:00am – 6:00pm available
Flexibility for occasional weekend/overnights desired
Holiday rotation required for a minimum of 2 holidays worked per year
Job Description:
As a Veterinary Client Service Representative , you'll be the welcoming face of our hospital, helping create an exceptional experience for clients while supporting our doctors, veterinary technicians, and hospital team in a fast-paced specialty environment.
Responsibilities:
Greet clients and patients with professionalism and compassion
Check patients in and out for appointments
Schedule appointments and recheck visits
Coordinate front desk operations and support hospital workflow
Assist families through the euthanasia paperwork process with empathy and sensitivity
Discuss payment options and process client transactions
Process daily estimates and financial reports
Prepare schedules, maintain medical records, file documents, and complete administrative tasks
Answer incoming phone calls and direct urgent calls to the appropriate clinical team
Coordinate communication between clients, doctors, and veterinary staff
Support student training and mentorship opportunities as needed
Maintain a positive, organized, and client-focused environment
Qualifications
High school diploma or equivalent.
Minimum 1 year of customer service experience required
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Comfortable working in a fast-paced environment
Basic computer proficiency and ability to learn new software
Ability to work collaboratively as part of a team
Fluent English skills (speaking and reading) required.
Why Choose RBVH?
Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.
Thrive in a fast-paced, collaborative environment where your skills make a direct impact on patients and their families.
Be part of meaningful moments in the lives of pets and their owners, providing compassionate support and care.
Expand your knowledge through ongoing training, mentorship, and a culture that values continuous learning and professional growth.
About RBVH
Red Bank Veterinary Hospital (RBVH) now located in Red Bank, NJ, proudly opened its new, state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community.
Nearby Communities
RBVH attracts Veterinary Technicians from throughout the Jersey Shore region, Central New Jersey, and the New York metropolitan area, including:
Tinton Falls, NJ
Middletown, NJ
Holmdel, NJ
Colts Neck, NJ
Freehold, NJ
Marlboro, NJ
Howell, NJ
Eatontown, NJ
Long Branch, NJ
Asbury Park, NJ
Staten Island, NY
Brooklyn, NY
Bayonne, NJ
Jersey City, NJ
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