Client Service Representative
Animal Urgent Care | Arvada, CO
Animal Urgent Care in West Arvada is a 24hr emergency hospital proudly serving our community. Established in 2007 to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence. Our team is a unique blend of dedicated professionals- many of them tenured team members- who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow.
Compensation
$20 – $22/hr. based on experience
Schedule
Full-Time Days: TBD
Flexible Hours Needed
Occasional weekends/ holidays required
Benefits Include
401(k) with employer match
Health, Dental, and Vision insurance
HSA / FSA options
Life and Disability insurance
Paid Time Off (PTO) and Holidays
Employee Assistance Program (EAP)
Employee Pet Discount
Professional development and continuing education support
Uniform stipend
Job Description
In this role you will be the face of AUC Arvada, helping clients as they are checking in for appointments, waiting in the lobby and discharging, etc. Our CSRs are crucial members of our hospital team.
Responsibilities
Provide high-quality customer service that meets or exceeds the expectations of our clients
Facilitate admission of patients
Support the doctors and support staff as needed
Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
Collect deposits for appointments and procedures
Communicate patient progress/owner updates to clients in the lobby
Answer questions clients may have while in the lobby
Schedule future appointments/follow up as needed
Sign in visitors and vendors
Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Qualifications
At least 2 years of customer service experience in the veterinary field preferred.
Familiarity with payment collection processes.
Experience managing multi-line phone systems.
Proven ability to maintain high accuracy in data entry.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Why choose AUC Arvada?
Our mission is to build and maintain a happy, healthy, and growth-oriented team that supports one another through the challenges of ER veterinary medicine. We’re looking for new teammates for our Arvada hospital, welcoming candidates with varying levels of experience, provided they have the soft skills to align with our values.
Nearby Communities
AUC ARVADA attracts team members from throughout the Denver metro area, including:
Arvada, CO
Westminster, CO
Wheat Ridge, CO
Lakewood, CO
Golden, CO
Broomfield, CO
Thornton, CO
Northglenn, CO
Denver, CO
Edgewater, CO
Federal Heights, CO
Superior, CO
Louisville, CO
Lafayette, CO
Boulder, CO
Know Someone Amazing?
If this role isn't the right fit but you know a great veterinary professional, send them our way!
Email Craig.Rizzo@ethosvet.com to learn more about current opportunities.
About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level,…