Client Service Technician
$19 - $21/hr. |Dallas Veterinary Surgical Center (DVSC) |Frisco, TX
Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? Dallas Veterinary Surgical Center (DVSC) in Frisco, TX is seeking a Client Service Technician who will thrive in a team-focused atmosphere and is committed to delivering top-tier patient care and excel in providing exceptional client service. At Dallas Veterinary Surgical Center , we strive to be among the nation's premier surgical referral centers specializing in orthopedic, soft tissue, minimally invasive, and neurosurgery for companion animals.
For more than 30 years, DVSC has been a trusted referral partner for veterinarians throughout the Dallas-Fort Worth area. We specialize in advanced diagnostics and cutting-edge surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. Utilizing state-of-the-art equipment and innovative techniques, our team is committed to delivering the highest standard of veterinary medicine.
Compensation:
$ 19 - $21/hr . based on experience
Full-Time Benefits Include:
Medical, Dental, and Vision Insurance
401(k) with Company Match
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Life and Disability Insurance
Employee Assistance Program (EAP)
Employee Pet Discount
Paid Time Off (PTO) and Holidays
Professional Development and Tuition Assistance
Uniform Stipend
Retirement Plan
Schedule:
Full Time
4x10 hour shifts per week Monday - Thursday
Occasional on-call duties required
Job Description:
As a Client Service Technician (CST), you are the face and heartbeat of the hospital. The CST will need to exhibit exceptional customer service skills (verbal and written), attention to detail, and the ability to multitask between multiple systems for patient intake. This role is client-facing but will require exceptional communication skills with clients and internal staff.
Responsibilities:
Greet all guests and customers with kindness & respect
Check-in patients
Provide introductory information to new customers
Obtain patients’ history, vital signs, and weight recording all information in the chart, and communicating with DVM
Working with a team of CSRs and other departments to find appropriate solutions
Collection of payment for services rendered
Ensure that the reception area and exam rooms are clean and odor-free
Verify all client information is up to date and accurate in the system
Answer and transfers calls on multi-line telephone in a friendly and professional manner
Strong working knowledge of veterinary procedures and pharmacology
Discharge surgical patients and answer questions about the procedure, medications, and aftercare
Takes messages from clients or RDVMs when appropriate and makes a callback in Ezyvet
Assist with patient restraint, blood draws, and radiology
Calculate and fill prescriptions per veterinarians’ instructions
Working knowledge of veterinary terminology
Administration
Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinarians
Gather all forms and go-home items and verify invoices and instructions before discharge time
Scan all faxed lab results, place them in the patient's medical records, and email copies to the appropriate DVM
Make sure all exam rooms are stocked
Scan all RDVM records, forms, lab results, etc., into patients’ files
Check messages on voice mail
Maintain and provide information for no-shows, rescheduled, and canceled appointments
Keep reception desk and area tidy and clean
Clean up after pet accidents in the waiting room
Place all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient files in the appropriate (chronological) order
Clean and stock client restroom as necessary or alert custodian to…