Client Service Representative
Location: Cincinnati, OH
Schedule: Full Time | 1st shift | Rotating Weekly Schedule; Week 1; 8am-4pm - Week 2; 8am-6pm | Rotating Weekends
Compensation: $17 /hr +, Wage Is Dependent On Experience | $2 Weekend Shift Differential
Why join Care Center, Cincinnati
At Care Center Cincinnati , you'll be part of a team that is passionate about strengthening the bond between pets and the people who love them. Our state-of-the-art specialty and emergency hospital is built on a foundation of compassion, teamwork, respect, and clinical excellence, where every team member plays an important role in delivering exceptional patient care. You'll work alongside experienced veterinary professionals in a collaborative environment that values open communication, continuous learning, and mutual support. Here, your skills and dedication will make a meaningful difference—not only for patients and their families, but also for the referring veterinary community we proudly serve. If you're looking for a purpose-driven career where you can grow, contribute, and truly belong, you'll find it at Care Center Cincinnati.
In Your Day-To-Day, You Will
Manage high-volume incoming phone calls and client communication
Greet and assist emergency and specialty clients
Support front desk and administrative hospital operations overnight
Maintain accurate medical and client records
Collaborate closely with veterinary technicians, assistants, and doctors
Assist with patient intake and emergency workflow coordination
Maintain organization, cleanliness, and professionalism throughout client-facing areas of the hospital
Support clients through emotionally sensitive situations with compassion and discretion
What You Bring:
Previous client service/customer service experience required; veterinary or medical experience preferred
Strong organizational skills and attention to detail.
Ability to work effectively in a fast-paced environment
Proficiency with office software and systems
Excellent verbal and written communication
Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff
Perks & Benefits : Continuing education opportunities
16-Week VTNE Study Group
Free VetBloom access (RACE-approved CE)
Employee pet stipend
Employee pet wellness benefits
NVA Pet Resort Discount + Pet Insurance Discount
Uniform allowance
Referral bonus program
Breakdown of health insurance benefits Medical, vision, and dental insurance
Free therapy through TalkSpace
AD&D insurance
Life insurance
Long term disability
Company paid short term disability
FSA/HSA available
401k + company match
Employee Assistance Program
Generous PTO allowance
As the first point of contact for many emergency and specialty clients, CSRs play a critical role in supporting hospital operations, maintaining efficient patient flow, and guiding clients through emotional or urgent situations with empathy and professionalism.
Why Join Care Center?
Work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive.
Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment to our patients.
Supportive environment that will encourage you to be the best you can be. We place a high value on continuing education and on-going training. Be ready for opportunities to learn & grow!
Collaboration & Teamwork: We value the diverse experiences and skills that each team member has to offer, and we work together to deliver high quality care to our patients.
Care Center Cincinnati is within commuting distance of many veterinary professionals throughout Greater Cincinnati and Northern Kentucky , including:
Blue Ash
Montgomery
Sharonville
Mason
Loveland
Milford
West Chester
Fairfield
Springdale
Forest Park
Cincinnati
Madeira
Indian Hill
Kenwood
Deer…