Hospital Support Manager - AVECCC Gilbert
Compensation: $65,000 - $90,000 (DOE)
Full-time opportunity in Gilbert, Arizona
Schedule: Full-time, 40 hours per week; flexibility needed
The Hospital Support Manager is an on-site operational leader responsible for assigned clinical service lines at Arizona Veterinary Emergency & Critical Care Center (AVECCC). Two peer Hospital Support Managers work in partnership with the Director of Hospital Operations (DHO), Medical Director, clinical leaders and hospital support teams to develop people, manage labor and workflows, support excellent patient and client experiences, and drive sustainable service growth. Each Hospital Support Manager has clear departmental accountability and shared responsibility for one cohesive hospital culture. Medical decisions remain with medical leadership.
Why Join Arizona Veterinary Emergency & Critical Care Center (AVECCC)
At Arizona Veterinary Emergency & Critical Care Center (AVECCC), part of Ethos Veterinary Health, you’ll be supported by a collaborative leadership team at AVECCC and across our hospital network. Available partners include the Director of Hospital Operations, Medical Director, Assistant Medical Director, Human Resource Manager, Facilities Manager, Client Experience Manager, and leaders at other hospital locations.
While this role comes with significant responsibility, you will not be expected to do it alone. At AVECCC, we believe great leadership is built through collaboration, trust, and supporting one another. As part of onboarding and ongoing leadership development, you may complete training with experienced leaders at other hospital locations, coordinated and scheduled in advance with appropriate operational coverage arranged.
We are looking for someone who is excited to take ownership, grow alongside our hospital, and contribute to a team that genuinely wants to see one another succeed.
In your day-to-day, you will:
Reporting Structure & Department Assignments
Report to the Director of Hospital Operations; both Hospital Support Managers are peer leaders with equivalent organizational authority within their assigned scopes
Emergency, Surgery & Neurology Services: Emergency and Critical Care (including ICU/inpatient operations), Surgery, and Neurology
Specialty Medicine Services: Internal Medicine, Cardiology, Oncology, and Radiology
ECC and Surgery currently have Charge Nurses on each shift. Neurology is directly supported by its Hospital Support Manager until a future, separately approved expansion of Surgery Charge Nurse oversight. Smaller specialty departments currently require more direct Hospital Support Manager coaching and coordination
Leadership Ownership, Autonomy & Accountability
Lead the operational success and performance of assigned departments, making informed day-to-day decisions, developing teams, solving problems, and driving results without seeking approval for routine operational matters
Keep the DHO informed early and bring recommended solutions rather than simply escalating problems; the DHO retains ultimate operational oversight, particularly for significant financial, staffing, policy, or hospital-wide implications
Anticipate staffing, workflow, cultural and service challenges; investigate root causes, propose solutions and drive improvements to completion
Exercise independent judgment within established authority. When escalation is appropriate, share relevant facts, steps already taken, options and a recommended course of action
People Leadership, Culture & Employee Development
Lead regular one-on-ones, coaching, feedback, performance reviews and development planning for assigned support teams and leaders
Partner with HR on attendance, employee relations, corrective action, onboarding and retention; retain ownership of daily people leadership
Coach and empower Charge Nurses and emerging department leads, delegate appropriate decisions and maintain accountability for results; foster trust, recognition,…