Veterinary Receptionist | $17–$17.50/hour based on experience, plus an additional $2/hour shift differential for hours worked after 10:00 PM.
Veterinary Emergency Referral Center | Pensacola, FL
Full-Time | Friday–Sunday | Overnight Shifts, 8:00 PM–8:00 AM
Veterinary Emergency Referral Center (VERC) is seeking a Veterinary Receptionist to join our overnight team. This role is ideal for someone with veterinary customer service or hospitality experience who enjoys helping clients, coordinating communication, and staying organized in a fast-paced emergency veterinary hospital.
As a Veterinary Receptionist, you’ll play an important role in supporting clients during stressful situations, coordinating with medical teams, and helping ensure pets receive timely care. Our team values compassionate service, continued learning, and staying current with advances in veterinary medicine.
Compensation
$17–$17.50 per hour, based on experience
Additional $2/hour shift differential for hours worked after 10:00 PM
Benefits
Medical, dental, and vision insurance
Paid time off (PTO)
401(k) retirement plan
Uniform allowance
Employee discount
Disability insurance
Life insurance
Continuing education support
Career development and growth opportunities
And more!
Schedule
Three 12-hour overnight shifts per week
Friday, Saturday, and Sunday
8:00 PM–8:00 AM
Responsibilities
Provide welcoming, compassionate, and professional customer service to clients and their pets.
Answer and manage a busy multi-line phone system.
Schedule appointments across hospital departments and assist with client check-in and checkout.
Coordinate with referring veterinary hospitals to ensure patient records are requested, received, and forwarded appropriately.
Serve as a communication link between clients, veterinarians, Veterinary Technicians, and other hospital team members.
Help clients navigate emergency visits and specialty referrals with clear, timely communication.
Support clients through difficult or emotional situations with empathy, patience, and professionalism.
Respond to client concerns and help de-escalate challenging interactions respectfully.
Maintain accurate client information, appointment details, and related records.
Assist with general reception and administrative duties to support daily hospital operations.
Qualifications
High school diploma or equivalent.
At least two years of veterinary customer service, veterinary reception, or hospitality experience.
Basic understanding of veterinary environments, terminology, and hospital protocols preferred.
Strong verbal and written communication skills.
Professional, compassionate approach to client service, including experience handling difficult or stressful interactions.
Attention to detail and ability to manage multiple priorities in a fast-paced environment.
Proficiency with computers, phone systems, appointment scheduling, records, and client communications.
Flexibility and adaptability in a changing emergency hospital environment.
Fluent English speaking and reading skills required.
About the Hospital
Veterinary Emergency Referral Center (VERC) is an emergency staffed with highly experienced doctors, technicians, and support staff. Our team works in a fast-paced, high-intensity environment focused on providing quality medical care and compassionate service to pets and their families.
We believe client education, continued learning, and staying current with advances in veterinary medicine are important parts of exceptional care. Our Veterinary Receptionists help connect clients with the medical team and ensure families feel supported and informed throughout their pets’ visits.
Surrounding Areas
Veterinary Emergency Referral Center serves Pensacola and surrounding communities throughout Northwest Florida and the Gulf Coast. Pensacola offers beautiful beaches, outdoor recreation, boating, fishing, and a relaxed coastal lifestyle. Pensacola offers a coastal lifestyle with access to beaches, outdoor recreation, and a…