Veterinary Client Service Representative |$18–$20/hour, based on experience
Specialists in Companion Animal Neurology | Clearwater, FL
Full-Time | Monday–Friday | Varied Shifts Between 8:00 AM and 6:00 PM
Specialists in Companion Animal Neurology (SCAN) is seeking a Client Service Representative to join our specialty neurology team in Clearwater, FL. This is an opportunity for someone with strong client service skills who enjoys building relationships, supporting pet owners, and working in a collaborative veterinary environment focused on advanced neurological care.
As a Client Service Representative, you’ll help clients navigate their pets’ specialty care journeys while supporting communication and coordination across the hospital. We value open communication, teamwork, and creating a safe, welcoming workplace where every team member feels respected and encouraged to grow. Previous specialty veterinary experience is a plus, but not required.
Compensation
$18–$20 per hour, based on veterinary specialty experience
Benefits
Medical, dental, and vision insurance
Life insurance, short-term and long-term disability insurance
401(k) retirement plan
Paid time off (PTO)
Paid holidays
Uniform allowance
Team-building activities and staff incentives
Opportunities to expand your knowledge and grow professionally
Schedule
Full-time position
Monday–Friday
Varied shifts scheduled between 8:00 AM and 6:00 PM
Responsibilities
Welcome clients and their pets with warmth, professionalism, and compassion
Serve as a key point of contact for clients throughout their pets’ specialty care visits
Answer phone calls, respond to inquiries, and direct communications to the appropriate team members
Coordinate appointments and support the scheduling process
Maintain accurate client information, medical records, and related documentation
Use ezyVet to support client service workflows and maintain organized records
Communicate effectively with clients, veterinarians, and other hospital team members
Help clients understand next steps and navigate questions about their pets’ care
Handle challenging or emotional client interactions with patience, empathy, and professionalism
Support daily front-desk operations and other administrative duties as needed
Qualifications
Previous client service, customer service, or reception experience required
Veterinary hospital experience is preferred
Previous specialty veterinary experience is a plus, but not required
Familiarity with ezyVet is preferred
Strong communication, interpersonal, and customer service skills
Ability to manage difficult or emotional client interactions with empathy and confidence
Detail-oriented, organized, and comfortable balancing multiple priorities
Willingness to learn and build knowledge of specialty veterinary medicine
A positive, collaborative approach to teamwork and client care
Fluent English speaking and reading skills required.
About the Hospital
Specialists in Companion Animal Neurology (SCAN) is a specialty veterinary practice dedicated to providing expert neurological care for pets. Our board-certified neurologists and neurosurgeons work closely with clients to help them make informed decisions about their pets’ treatment and quality of life.
Our hospital utilizes advanced diagnostic tools, including MRI, digital radiography, electrodiagnostics, and cerebrospinal fluid analysis, to support the evaluation and treatment of complex neurological conditions.
At SCAN, we believe that a supportive workplace starts with kind, open communication and a team that values each member. We strive to create an environment where employees feel safe, heard, and encouraged to continue developing their skills while helping pets and their families through challenging medical situations.
Surrounding Areas
Located in Clearwater, FL, SCAN is accessible to candidates throughout the greater Tampa Bay area, including Largo, Dunedin, Safety Harbor, Palm Harbor, Pinellas Park, St. Petersburg, and Tampa. The area…