Operations Support Manager
Location: Nashville and Clarksville, TN
Schedule: Full-Time | Multi-site, 24/7 veterinary hospital operations
Compensation: $60,000-75,000
The Operations Support Manager independently supports safe, reliable, and efficient operations across the Nashville and Clarksville veterinary hospitals. This hands-on, multi-site role oversees facilities maintenance, equipment readiness, vendor coordination, preventive maintenance, basic technology support, and operational safety while partnering with hospital leadership and authorized IT resources.
Compensation
$60,000-75,000
Benefits
Full-Time Benefits
Paid Time Off
Medical, Dental, and Vision insurance plans
Short- and Long-Term Disability insurance
Life insurance
401(k) retirement plan with employer matching
Discounted employee pet products and services
CE allowance
Scholarship and Sponsorship Program through Penn Foster
Licensure renewal reimbursement
Out-of-state licensure transfer reimbursement
Uniform allowance
Cell phone discount
YMCA corporate memberships
Team-building and volunteer events
Career development opportunities
Newly renovated and expanded hospital setting
Additional benefits available
Schedule
Full-Time position supporting both Nashville and Clarksville hospitals
Schedule may require flexibility based on hospital operational needs
Occasional after-hours response may be required for facility or equipment emergencies
24/7 veterinary hospital environment
Responsibilities
Manage multi-site facilities operations: Develop, maintain, and document preventive maintenance schedules for buildings, grounds, utilities, shared equipment, and assigned clinical equipment across both hospitals. Conduct routine inspections, prioritize facility issues, complete appropriate hands-on repairs, and coordinate specialized or regulated work with qualified vendors.
Coordinate facility services and repairs: Manage work orders, emergency repairs, janitorial services, pest control, waste and recycling services, compost, grounds maintenance, snow response, and other assigned facility services. Coordinate planned service interruptions with hospital leadership to minimize disruption to patient care and 24/7 operations.
Maintain medical equipment and environmental readiness: Coordinate preventive maintenance, cleaning, testing, calibration, certification, and repair of assigned medical and support equipment, including pumps, autoclaves, scales, laboratory equipment, kennels, laundry equipment, and related systems. Monitor oxygen and nitrogen quantities and communicate replenishment needs as needed.
Support hospital safety and life-safety readiness: Complete recurring environmental and life-safety checks involving eyewash stations, fire extinguishers, battery-powered smoke detectors, filters, alarm permits, and seasonal preparations. Support inspections, drills, corrective actions, documentation, and other safety-readiness activities.
Coordinate basic information technology support: Monitor and respond to IT and Facilities requests according to priority, providing or coordinating basic support for computers, printers, phones, peripherals, cabling, technology equipment moves, and approved system restarts. Coordinate access control updates for new employees and approved user changes.
Escalate specialized technology and clinical-system issues: Maintain appropriate boundaries around assigned permissions and escalate cybersecurity, network, software, server, clinical-system, and complex access issues to authorized IT resources. Maintain clear technology asset, service, and troubleshooting records for future reference.
Manage vendors, projects, and financial stewardship: Obtain and compare vendor quotes, clarify scopes of work, schedule services, monitor progress, and verify satisfactory completion. Support renovations, installations, equipment moves, and facility improvement projects while tracking assigned operating expenses, project costs, risks, and emerging needs.
Provide…