Veterinary Receptionist | $20–$22/hour
Location: Natick, MA
Schedule: Full-Time | Four 10-hour shifts including one weekend shift; Days
Compensation: $20–$22/hour, based on knowledge and experience
Boston West Veterinary Emergency & Specialty in Natick, MA is hiring a Veterinary Receptionist (Client Care Specialist) to support our emergency and specialty teams. If you're looking to build a long-term career in veterinary client service, you'll find a collaborative team, hands-on training, and opportunities to continue growing your skills.
Compensation
$20–$22/hour, based on knowledge and experience
Full-Time Benefits:
CSR Certificate Program!
Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
16-Week VTNE Study Group
Professional Development Assistance
PTO + Employee Pet Discount
Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
NVA Pet Resort Discount + Pet Insurance Discount
Medical, Dental, Vision + HSA/FSA Options
Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
401(k) with employer match
Employee Assistance Program
Referral Bonuses + Potential for a bi-annual bonus tied to hospital performance
Schedule Full-Time: Four 10-hour shifts per week including one weekend shift
Days
Responsibilities Welcome clients and patients, creating a positive and supportive first impression.
Provide compassionate customer service to pet owners navigating emergency and specialty veterinary care.
Answer incoming calls, respond to client questions, and communicate with referring veterinarians.
Schedule and coordinate appointments across multiple specialty departments.
Manage appointment reminders, follow-up communications, and client correspondence by phone and email.
Accurately maintain patient records, client information, and hospital files.
Collaborate with veterinary technicians, doctors, and specialty teams to support an organized client experience.
Prioritize multiple tasks while remaining calm, professional, and attentive in a fast-paced animal hospital.
Qualifications Previous customer service, receptionist, or client-facing experience.
Veterinary receptionist, animal hospital, or medical reception experience is helpful.
Strong communication, organization, and multitasking skills.
Ability to provide compassionate service during stressful or emotional situations.
Comfortable using computers, maintaining accurate records, and communicating by phone and email.
A collaborative, adaptable approach and interest in building a long-term career in veterinary client service.
Fluent English speaking and reading skills required.
Responsibilities Welcome clients and patients, creating a positive and supportive first impression.
Provide compassionate customer service to pet owners navigating emergency and specialty veterinary care.
Answer incoming calls, respond to client questions, and communicate with referring veterinarians.
Schedule and coordinate appointments across multiple specialty departments.
Manage appointment reminders, follow-up communications, and client correspondence by phone and email.
Accurately maintain patient records, client information, and hospital files.
Collaborate with veterinary technicians, doctors, and specialty teams to support an organized client experience.
Prioritize multiple tasks while remaining calm, professional, and attentive in a fast-paced animal hospital.
Qualifications Previous customer service, receptionist, or client-facing experience.
Veterinary receptionist, animal hospital, or medical reception experience is helpful.
Strong communication, organization, and multitasking skills.
Ability to provide compassionate service during stressful or emotional situations.
Comfortable using computers, maintaining accurate records, and communicating by phone and email.
A collaborative, adaptable…