Veterinary Receptionist | $20–$26/hr
Location: Woburn, MA
Schedule: Full-Time | Wednesday - Saturday 11am - 9pm
Compensation: $20–$26/hour
Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring a Veterinary Receptionist to join our Client Care team on the evening shift.
This full-time Veterinary Receptionist opportunity is ideal for someone with strong customer service skills who thrives in a fast-paced emergency and specialty animal hospital environment.
Join a collaborative team where your communication, organization, and compassion help create a positive experience for clients and their pets during every visit.
Compensation
$20 - $26/hour, based on experience and skillset
Full-Time Benefits:
Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
Starting 3 weeks vacation + Sick Time
Working a holiday = DOUBLE Pay!
Employee Referral Bonuses + Employee Pet Discount
Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
NVA Pet Resort Discount + Pet Insurance Discount
Medical, Dental, Vision + HSA/FSA Options
Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
401(k) with employer match
Employee Assistance Program
Schedule
Full-time: Wednesday - Saturday 11am - 9pm
Responsibilities
As a Veterinary Receptionist, you’ll be the first point of contact for clients and patients arriving through our emergency and specialty departments. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is passionate about creating a positive client experience.
Responsibilities include, but are not limited to:
Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms
Complete and review documentation accurately to meet hospital and legal standards
Enter client and patient information into the hospital system with accuracy and attention to detail
Admit and discharge patients while coordinating follow-up visits
Collect payments and guide clients through payment options, including financing solutions
Process pet insurance claims from start to finish
Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces
Support clients through urgent and emotional situations with empathy, professionalism, and clear communication
Partner closely with our emergency and specialty teams to ensure a seamless client and patient experience
Qualifications Previous client service, veterinary reception, or healthcare/front desk experience preferred
Strong customer service and communication skills with the ability to create a positive first impression
Ability to multitask and stay organized in a fast-paced hospital environment
Comfortable handling sensitive conversations with compassion and professionalism
Detail-oriented with strong administrative and computer skills
Ability to work collaboratively with multiple departments and adapt to changing priorities
Veterinary or emergency hospital experience is a plus
Fluent English speaking and reading skills required
Did you know?
Mass Vet is a Level 1 24-hour emergency/critical care and specialty veterinary hospital .
This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society that Mass Vet meets the standards for their highest rating.
Our 42,000-square-foot, state-of-the-art facility is designed for comprehensive veterinary care, featuring: Dedicated ambulance bay for emergencies
Multiple treatment wards and 20+ exam rooms
Digital radiography, MRI, and CT suites
Advanced operating rooms
Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center
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