What you can expect
Your role
As part of our Auto & Home Platform, we are looking for a Customer Service Specialist to support customers when they need immediate assistance on the road or at home. In this role, you will handle auto assistance cases from the first call to the final follow-up: assessing the situation, checking coverage, coordinating with service providers, and ensuring that each customer receives clear, efficient and reassuring support.
Handle assistance requests, including incoming calls in Switzerland and internationally
Check coverage and open assistance files
Organize and coordinate assistance services
Follow up on cases and coordinate with the relevant stakeholders
Manage complex situations and sensitive cases with professionalism
Take part in on-call duties as part of 24/7 rotations
What you will bring with you
Excellent interpersonal skills and a strong customer-oriented mindset
Ability to remain calm, structured and solution-oriented in complex or stressful situations
Strong organizational skills and the ability to prioritize effectively
Team spirit, reliability and a strong sense of responsibility
Fluency in French, English, German and Italian. Good listening comprehension of Swiss german, at least B1 level.
What we offer
Hybrid working model with flexible working hours and up to 40% remote work
25 days of annual leave for permanent employees
13th-month salary and full salary continuation for the first 3 months of sickness
Attractive insurance, pension and employee benefits
Subsidised meals at our staff restaurant
Subsidised meals and mobility allowance
Modern work equipment and an international working environment