EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
Role:
EverCommerce, a leading provider of integrated software solutions for service-based businesses, is seeking a detail-oriented and results-driven Talent Acquisition Operations Manager to join our dynamic team!
In this critical role, you will be the backbone of our recruitment efforts, streamlining processes and ensuring a seamless experience for top talent throughout the hiring journey.
This role will also provide day-to-day leadership and oversight for two direct reports: the Talent Acquisition Coordinator and Talent Acquisition Sourcer.
You will be responsible for a variety of tasks, including:
System Management & Efficiency:
Manage and maintain our Applicant Tracking System (ATS) for optimal functionality and data integrity.
Streamline workflows and implement efficient processes to optimize the Talent Acquisition process for both the TA Partners and candidates to drive improvements in EverCommerce’s hiring process.
Define and assist in implementing processes and tools to support the end-to-end recruiting system, resulting in optimized operations, improved candidate experience, data integrity, automation, and scalability of the Recruiting organization.
Assist in identifying and resolving issues related to talent acquisition systems and tools.
Oversee and optimize relationships with talent acquisition vendors to enhance recruitment processes and effectiveness, as well as measure ROI.
People Leadership:
Lead, coach, and develop two direct reports: the Talent Acquisition Coordinator and Talent Acquisition Sourcer.
Provide guidance, prioritization, and performance support to ensure consistent execution across recruiting coordination, sourcing, operational workflows, and candidate experience initiatives.
Partner with the TA Director to align team capacity, priorities, and operational support with hiring goals and business needs.
Data Analysis & Reporting:
Generate insightful reports and analyze Talent Acquisition data to identify trends, develop metrics for measuring success, track progress relative to headcount plan and inform strategic talent acquisition decisions.
Workforce Planning:
Partner with TA Director to operationalize headcount release and hiring delivery.
Working with Finance, People Partners and Strategy & Ops, help us systematize and scale headcount management, providing accurate forecasts and views on headcount and location planning.
Candidate Experience Champion:
Partner with TA Partners to ensure a positive candidate experience.
Talent Marketing & Employer Branding Support:
Collaborate with marketing and HR teams to enhance employer branding efforts.
Support the development of recruitment campaigns, job advertisements, and career site enhancements.
Ensure job postings are optimized for SEO and align with employer brand messaging.
Training & Enablement:
Design and deliver training sessions for Talent Acquisition Partners and hiring managers on best hiring
practices, tools, and systems.
Maintain a knowledge base of TA resources, playbooks, and guides.
Keep the team updated on recruitment trends, compliance updates, and industry best practices.
Compliance & Legal Support: Assist with ensuring adherence to all relevant employment laws and
regulations.
Qualifications:
8+ years of experience in human resources, talent…