EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting. EverHealth consists of five SaaS products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.
Role:
The Commissions & Sales Ops Specialist sits within Sales Operations and manages Sales and CX incentive compensation programs, ensuring alignment with corporate revenue goals. You will work closely with Sales, CX, HR, Finance and Accounting to ensure accurate mapping of incentive plans and support territory and headcount updates, manage and process monthly and quarterly incentive payouts, investigate and manage disputes, and ensure adherence to approved discount strategy. You will complete monthly submissions to Internal Audit related to incentive plans. This position plays a key role in driving sales performance while ensuring operational accuracy, scalability, and compliance. This role requires high attention to detail, strong excel skills, cross-functional collaboration, and a continuous-improvement mindset.
Responsibilities:
Sales and CX Commissions Management
Support the development of annual and quarterly incentive compensation strategies aligned to company revenue goals.
Monitor plan effectiveness using performance analytics and recommend adjustments.
Own the end-to-end monthly commissions cycle including data pull, validation, calculation, and payout file delivery, meeting Finance's close deadlines without exception.
Ensure timely and accurate calculation and distribution of commissions and incentives, including monthly reports and calculators upon payment to employees and managers.
Support the implementation of compensation systems such as CaptivateIQ
Develop reporting and dashboards to track sales performance versus compensation outcomes.
Analyze plan effectiveness, cost of sales, pay-for-performance alignment, and return on investment of incentive programs.
Serve as the first point of contact for commission disputes: track Asana log, investigate, and resolve within a defined SLA; presenting a recommendation to the Sales Ops Manager in preparation to CRO’s approval.
Maintain the commissions source-of-truth (CRM, Salesforce, or equivalent) and flag data integrity issues proactively, before close, not after.
Partner with Finance to ensure commission accruals are accurate and audit-ready each month.
Ensure compliance with legal, audit, and financial controls related to incentive compensation.
Maintain documentation of compensation plans, policies, and procedures.
Discount Governance
Administer the discount approval workflow: review requests against the discount matrix, approve within authorized thresholds, and route exceptions to the appropriate approver.
Conduct a monthly discount reconciliation, comparing approved…