EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
EverPro, a business within EverCommerce, provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades—including field service, remodeling and roofing, landscaping, and pest and lawn—so service professionals can manage operations, engage customers, and drive long-term growth.
Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses.
EverPro is seeking an experienced, business-oriented Senior Manager, Sales Operations to lead day-to-day Sales Operations execution across approximately 80 sales professionals, 12+ products, and multiple sales motions. Reporting to the Director of Sales Operations, this role builds the consistency, accountability, and scalability required to support effective commercial execution. You will manage and develop Sales Operations and Insights analysts, lead forecasting and pipeline processes, deliver performance insights, and strengthen sales process and CRM governance in close partnership with EverOps Systems. You will also serve as the primary operational partner to EverPro’s Partnerships organization, helping build the processes, reporting, and operating cadence needed to scale partner-driven growth. This role requires a proactive, hands-on leader who can independently manage operational priorities, drive accountability, and translate business needs into scalable solutions.
Responsibilities:
Lead day-to-day Sales Operations execution across products and sales motions, proactively identifying and resolving operational challenges while establishing clear priorities, ownership, and accountability.
Manage, coach, and develop a team of Sales Operations and Insights analysts, balancing workload, quality, performance expectations, and professional development.
Lead recurring Sales operating cadences, including weekly reviews, monthly business reviews (MBRs), and quarterly business reviews (QBRs), with actionable follow-up and accountability.
Own sales forecasting execution, consolidation, variance analysis, and leadership reporting; partner with Sales leaders and Finance to validate assumptions, surface bookings risks, and improve predictability.
Drive pipeline inspection and governance, including opportunity hygiene, pipeline coverage, conversion, stage progression, deal aging, and adherence to established sales processes.
Evaluate and improve processes across the lead-to-revenue lifecycle, standardizing workflows and addressing operational friction to strengthen seller productivity, consistency, and execution.
Serve as the primary Sales Operations partner to the Head of Partnerships, establishing and optimizing the processes, reporting, and operating cadences…