About evermore
evermore is a technology company that administers Smart Benefits to connect people to products and services they need, when they need them, so they can live healthier lives. We partner with payers and retailers to deliver expansive benefits for things like healthy foods, OTC medications, or transportation. evermore is reinventing benefits administration so that everyone benefits with more value for each and better outcomes for all. evermore is a Series B stage company, backed by leading investors including General Catalyst, Define Ventures, Lightspeed Venture Partners, Pinegrove Capital Partners, and Qiming Venture Partners.
The Role
We are looking for a contract Product Manager to manage our payments roadmap, with a minimum 3-month engagement. Reporting to the VP of Product, you will help define and build new products at a fast-growing health-tech startup. This includes gathering requirements, working through complex details, creating timelines, and delivering clarity from ambiguity, all while maintaining a focus on our end users. Developing alignment between internal stakeholders and external partners will be a regular occurrence to ensure successful end-to-end deployment of new products. You will be focused on helping build out our payments products and ensuring evermore is able to deliver benefits to members effectively with every transaction.
What you’ll do:
- Work closely with stakeholders in the payments ecosystem (issuing bank, processor, payment networks, card manufacturer, etc.) and merchant partners (retailers, fulfillment partners, healthcare providers, etc.), melding their capabilities with ours to create a superior product and user experience
- Research and write product user stories and rough user interfaces to assist with development efforts; scope and solution for key areas on the Payments roadmap such as new funding sources, benefits integrity, additional payment modalities, expanded merchant types, etc.
- Define requirements, scope, and acceptance criteria for features while operating within typical constraints (e.g., time, resources, etc.); ensuring our payments technology provides accuracy and access for our end users with every transaction
- Manage the product lifecycle, roadmap, and backlog for various features based on customer / stakeholder needs and evermore’s strategic vision; act as accountable and responsible for features being delivered on-time and with exceptional quality
- Serve as evermore’s subject matter expert (SME) in our core payments technology, and act as a key stakeholder for customer feedback, stakeholder questions, and system troubleshooting
- Collaborate with Engineering teams during sprints to deliver solutions in an Agile manner; set sprint priorities and goals in partnership with stakeholders
- Lead product rollout tasks, driving relevant configuration, testing, and analytics functions; ensure solutions are ready for commercialization and operational scale with relevant teams
- Oversee communication with internal stakeholders, external partners, and customers to ensure alignment on expectations, process, and timelines; handle related feature go-live considerations, such as external solutioning / integration sessions and similar activities
What we look for:
- 4-8+ years of experience in software product positions in a payments, issuance, processing, acquirer or fintech setting; B2B2C SaaS experience is a plus
- Strong understanding of how card payment processing technologies (e.g., preauthorization, authorization, settlement, reconciliation, etc.) work; a successful candidate will have demonstrated experience delivering solutions in these areas
- Strong analytical and problem-solving skills who can blend knowledge of product and technology to develop and execute a product roadmap; proven method of keeping up with new requests, distilling asks to feature sets, and breaking them down into a roadmap and backlog
- Experience in a start-up or growth-stage business, with…