Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued.
Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most.
Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully .
Join us at Everway - together, we can unlock the full potential of every mind.
About the role
As a Renewals Manager at Everway, you will play a critical role in driving customer retention by managing the renewal process for our clients. Working closely with Customer Success Managers (CSMs), you will ensure that customers continue to realize the value of our products and services, facilitating smooth and timely renewals. This role involves engaging directly with school district leaders, procurement contacts, and key stakeholders to confirm value, address questions, handle objections, and facilitate renewals. The ideal candidate is detail-oriented, customer-focused, and has a track record of achieving renewal targets.
Main Responsibilities
Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals that align with retention goals.
Proactively engage with customers ahead of renewal dates to discuss contract terms, address questions, and confirm continued commitment.
Collaborate closely with Sales and Customer Success to ensure accuracy in renewal terms, compliance documentation, pricing, and contract structure, as well as surface and address any risks that may impact renewal.
Negotiate renewal terms and pricing, applying relevant discounting and pricing policies to maximize retention and revenue.
Ensures renewal activities are accurately tracked, renewal stages are accurate, monitor progress toward retention goals, accurate forecasting of quarterly revenue retention, and pro-actively surface insights into customer journey trends, risks, and potential expansion opportunities with sales and CS.
.Use CRM tools (e.g., Salesforce, Gong) to manage renewal activities, keeping accurate records of customer interactions and renewal status.
Identify at-risk accounts early in the renewal process, working with Customer Success Managers and broader sales organisations to develop and implement retention strategies.
Maintain knowledge of product updates and enhancements, effectively communicating value propositions to customers to support renewals.
Continuously improve renewal workflows, suggesting enhancements to make the renewal process more efficient and customer-friendly.
Essential Criteria
3+ years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS.
Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment.
Strong negotiation and relationship management skills, with a customer-focused approach.
Proficiency with CRM and renewal management tools (e.g., Salesforce) and comfort using data to track and forecast renewals.
Excellent organizational and time management skills, with the ability to manage multiple renewal processes simultaneously.
Desirable Criteria
Knowledge of the education sector, particularly K-12 or higher education, with an understanding of common renewal challenges in educational institutions.
Familiarity…