Company / Entity: EVEXIAS Medical Southlake
Job Location: Southlake, TX 76092, United States (Full-Time In-Person)
Job Title: Front Office Coordinator
Reports to: Clinic Operations Manager
Hours: Hours vary
FLSA Status: Exempt
Employment Type: Full-Time (Full-Time In-Person)
Choice isn’t optional. It’s everything.
In life. In health. In how we fight for our future. But somewhere along the way, medicine forgot that. Today’s system runs on one-size-fits-all answers and a cold “just take this” mentality. It’s efficient. It’s easy. It’s wrong.
EVEXIAS Medical exists to blow that model wide open.
We’re pioneering a new way of doing things, and it starts by handing the decision back to the people who matter... you and your provider. TOGETHER, you choose treatments tailored to your whole self: mind, body, and spirit—including advanced, personalized hormone therapies designed to restore balance and vitality.
We go beyond surface symptoms to uncover the root cause, using today’s breakthroughs to ignite a transition of modern medicine…where insight runs deeper, care is pro-active, and connection is everything. We dig deeper. Treat smarter. And restore something even more powerful than health—your Freedom. This isn’t just healthcare. It’s your comeback story, and that story starts with a choice.
Get Well. Live Well.
Position Overview
Are you a dedicated professional with a passion for wellness and exceptional patient care? EVEXIAS Medical is seeking a motivated, high-energy Front Office Coordinator to join our team in Southlake, TX. As the initial point of contact for our patients, you will be the face and voice of our clinic, setting the tone for a transformative, patient-centered experience that prioritizes individual choice and root-cause solutions.
This role reports directly to the Clinic Operations Manager and functions as a vital bridge between our clinical providers and our valued patient community. You will balance sophisticated administrative workflows with an active sales focus, ensuring our clinic runs seamlessly while actively educating patients on our personalized wellness services, supplements, and promotional offerings. We are looking for a teammate who thrives on connection, possesses a natural talent for consultative sales, and is committed to supporting our mission of restoring balance and freedom to those we serve.
What Your Day-to-Day Looks Like
Your daily workflow is dynamic, requiring a blend of administrative precision and proactive outreach. On average, you can expect your time to be allocated as follows:
Patient Interaction & Experience (40%): Greeting patients, managing check-ins/check-outs, and ensuring every visitor feels welcomed and well-informed.
Sales & Consultative Outreach (30%): Following up on inquiries, discussing service packages, explaining supplement benefits, and confidently converting interest into booked appointments.
Operational Excellence & Scheduling (20%): Optimizing multi-provider calendars, maintaining patient records with strict HIPAA adherence, and coordinating clinic flow to minimize wait times.
Administrative & Financial Management (10%): Processing payments, managing inventory, and maintaining a professional, organized office environment.
Key Responsibilities
Serve as the first point of contact, greeting patients warmly and managing all incoming inquiries via phone and email.
Educate patients on available services, monthly promotions, and nutraceuticals to enhance their wellness journey.
Actively convert inquiries into scheduled consultations by answering non-clinical questions and confidently explaining the next steps.
Manage complex appointment scheduling to optimize provider time and clinic utilization.
Maintain accurate patient accounts and financial records while ensuring total HIPAA compliance.
Execute proactive follow-up strategies for outstanding purchase decisions and patient inquiries.
Collaborate closely with clinical staff to ensure seamless coordination and…