At Evolve , we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you.
Why this role
Evolve’s Protection Programs help protect homeowners, guests, and Evolve from the unexpected. Programs such as damage protection, travel insurance, and chargeback insurance can reduce financial risk and give customers greater confidence throughout a reservation.
These programs sit at the intersection of product experience, commercial performance, and operational risk. Their success depends on more than a well-designed user flow: the right coverage, pricing, eligibility, partner economics, distribution, claims experience, and operational processes all need to work together. Evolve is looking for a product leader who can shape this portfolio as a durable business while making protection simple and valuable for customers.
As Principal Product Manager, you’ll own the strategy and roadmap for Protection Programs end to end. You’ll identify where protection can create value for customers and Evolve, build and optimize program economics with Commercial and partner teams, and lead cross-functional delivery with Design, Engineering, Operations, Finance, Legal, and other stakeholders.
What you’ll do
Define and own the vision, strategy, and roadmap for Protection Programs, connecting customer value, risk reduction, and sustainable business performance.
Build a deep understanding of homeowners, guests, internal teams, and insurance or protection partners; identify where protection addresses meaningful needs across the reservation lifecycle.
Develop a portfolio strategy across offerings such as damage protection, travel insurance, and chargeback insurance, including where to invest, expand, refine, or retire programs.
Own the commercial model for programs in partnership with Commercial, Finance, and external partners. Evaluate pricing, conversion, coverage, partner economics, claims costs, and operational expense to improve sustainable contribution.
Identify and validate growth opportunities, including customer segments, distribution moments, packaging, pricing, and partner capabilities; translate them into clear business cases and measurable product bets.
Improve the end-to-end experience, from understanding and selecting protection through purchase, servicing, cancellation, and claim, while making coverage terms, eligibility, and customer expectations clear.
Partner with Commercial and go-to-market teams on positioning, packaging, channel strategy, and enablement so programs are compelling, accurately represented, and easy to sell or adopt.
Work with Operations, Claims, Support, Legal, Compliance, and partners to make program rules and service processes reliable, scalable, and aligned with applicable requirements.
Use customer research and data to monitor performance across awareness, attach or adoption, conversion, retention, loss and claims trends, customer satisfaction, and unit economics; adjust the roadmap as evidence changes.
Lead cross-functional work through discovery, business case, definition, delivery, launch, and iteration, aligning teams around outcomes, dependencies, and decisions.
Make clear choices across customer experience, commercial return, risk exposure, and operational complexity; communicate tradeoffs to senior stakeholders.
Represent the voice of customers and the health of the Protection Programs portfolio in product decisions and help the organization build a shared understanding of both.
What makes you a great fit
Minimum 10 years of product management experience, including 0-to-1…