At Exotec, we design elegant, plug-and-play, and reliable end-to-end warehouse robotics solutions. As a leading Original Equipment Manufacturer (OEM) and Integrator, we support some of the world’s most iconic brands in their transition to automation. We’re proud to design technology that doesn’t just redefine intralogistics; it also makes warehouses safer, faster, more efficient, and less physically demanding for the people working inside them.
Why this role matters
Ready to move the world of intralogistics with tech? Join us as a Service Account Manager. You will become the trusted partner of some of Exotec's most strategic customers in Japan. You will work closely with operational stakeholders, engineering teams, and site leadership to ensure our solutions continue to deliver value long after deployment.
This role combines elements of account management, operational consulting, and technical sales. You will develop a deep understanding of your customers' processes, business objectives, and future challenges, helping them maximize the performance and value of their Exotec systems throughout their lifecycle.
What you’ll do
Build strong relationships with key customer stakeholders
Understand customer operations, processes, and future business needs
Act as the primary contact for service agreements, KPIs, and commercial topics
Ensure contractual commitments and service levels are met
Monitor customer satisfaction and identify opportunities for improvement
Support site teams in delivering excellent operational performance
Manage third-party service providers when required
Contribute to service, reliability, and maintenance best practices
Forecast account performance and support budget planning
Identify opportunities to improve account profitability and customer value
Requirements
We are looking for individuals who put customers first, take ownership of their work, execute with rigor, and simplify complex challenges. Successful team members demonstrate a continuous improvement mindset, collaborate effectively across functions, and contribute to collective success. At Exotec, we value people who are proactive, transparent, respectful, adaptable, and committed to delivering excellence while building long-term trust with both customers and colleagues.
Experience in account management, customer success, consulting, logistics, automation, or technical sales
Strong customer-facing and relationship-building skills
Ability to understand complex operational processes and translate customer needs into solutions
Commercial mindset with strong analytical and problem-solving abilities
Experience in logistics, warehousing, supply chain, or industrial automation is a plus
Native-level Japanese required
English proficiency is beneficial but not essential
Why Exotec?
Work with industry-leading robotics technology
Partner with some of the world's most innovative brands
Join a fast-growing global company shaping the future of logistics
Grow your career in an international and collaborative environment
Ready to help customers unlock the full potential of warehouse automation? We'd love to hear from you.
Benefits
Annual base salary with bonus potential
20 days of vacation
Health insurance
Company defined contribution pension plan
Numerous training and development opportunities
Why you’ll love working here
Make an impact by building technology that improves business performance and people's everyday work.
Grow faster by solving complex challenges in a fast-moving company where innovation, speed and ambition accelerate your development.
Belong to a global team where diversity, inclusion and collaboration drive better decisions and stronger solutions.
Connect beyond work by sharing passions, celebrating milestones and building lasting relationships that strengthen the way we work together.