At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Introduction to Team
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
This Senior Content Designer role is part of the Experience Design Organization team which sits within our Product division. The team uses human-centered design, research, content design, and cross-functional collaboration to create, understand, develop, and test intuitive experiences for travelers and partners. In this role, you will shape clear, cohesive, and meaningful product experiences that help people navigate Expedia’s products and journeys with confidence.
In this role, you will:
Design and evolve clear, useful, and engaging content experiences that support customer and business needs across products and services.
Own content design work end to end, from understanding user and business problems through content strategy, creation, testing, launch, and ongoing refinement.
Partner with product managers, designers, researchers, engineers, and other stakeholders to translate complex requirements into intuitive content solutions.
Apply content design principles, user research, data, experimentation, and feedback to improve clarity, usability, accessibility, and overall customer outcomes.
Establish and promote content standards, patterns, and best practices that improve consistency and scalability across experiences and domains.
Safely integrate and operate AI/ML-enabled solutions that improve outcomes, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.
Minimum Qualifications:
Bachelor’s degree in Content Design, UX Design, Communications, Journalism, English, Human-Computer Interaction, or a related field; or equivalent related professional experience.
Several years of relevant professional experience in content design, UX writing, product content, or a related discipline, delivering content experiences for digital products or services.
Demonstrated ownership of content design initiatives or experiences across the product development lifecycle, from problem definition through delivery and iteration.
Strong proficiency in content strategy, information architecture, user-centered design, writing and editing, and communicating complex ideas clearly to technical and non-technical stakeholders.
Experience collaborating with cross-functional product and technology teams and using research, metrics, experimentation, or feedback to inform content decisions.
Preferred Qualifications:
Experience designing and evolving content systems, patterns, guidelines, or frameworks that support consistent experiences across multiple products, platforms, or domains.
Demonstrated ability to lead content design approaches, evaluate tradeoffs, and align content solutions with broader product, customer, accessibility, and organizational objectives.
Track record of improving content and operational excellence through reusable patterns, streamlined workflows, documentation, automation, and disciplined measurement of outcomes.
Hands-on experience using AI-driven tools…