At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Senior Product Manager, Orders & Reservations
About the Team
Orders & Reservations sits at the center of Expedia Group's commerce platform — the system of record for every booking and the servicing backbone from purchase through cancellation, change, or refund. The platform supports global B2C travelers, B2B partners, and internal finance and analytics consumers across every line of business and brand.
What You Will Do (Roles & Responsibilities)
As a Senior Product Manager, you will help improve the Book-to-Serve journey by optimizing purchase, booking, and payment success while reducing Failed Customer Interactions through better validation, orchestration, retry, guidance, and intelligent routing. Specifically, you will:
Own the end-to-end product vision, strategy, and roadmap for order management and reservations, translating business and technical goals into measurable outcomes for a highly scalable, business-critical platform
Partner closely with engineering and architecture teams to design and evolve APIs, distributed systems, and cloud-based integrations that improve orchestration, retry logic, and intelligent routing across the transaction lifecycle
Drive down Failed Customer Interactions by leading incident learnings, root-cause analysis, defect reduction, and monitoring/alerting improvements in partnership with operations and support teams
Lead cross-functional delivery across product, engineering, design, analytics, finance, and risk — writing clear PRDs, prioritization frameworks, and delivery plans, and building alignment through executive updates and trade-off discussions
Explore and apply AI/ML, LLMs, and intelligent automation (e.g., anomaly detection, synthetic monitoring, agent-assisted operations) to proactively catch and prevent booking, payment, and servicing failures
Use data, dashboards, and experimentation to continuously track purchase, booking, and payment success rates, identifying friction points across the Shop-to-Book-to-Serve journey and prioritizing fixes accordingly
Minimum Qualifications
Min 7+ years of product management experience owning complex, platform-oriented products across booking, orders, reservations, payments, servicing, or transaction lifecycle
Strong understanding of commerce/booking journeys — supply, payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing
Proven ability to define product vision, strategy, and roadmaps that drive measurable improvements in success, reliability, and cost metrics for large-scale systems
Strong technical fluency (APIs, distributed systems, data platforms, cloud architectures) and ability to partner effectively with engineering
Demonstrated cross-functional leadership and stakeholder communication skills, including executive updates and influence without direct authority
Strong analytical rigor — using data, experimentation, and root-cause analysis to guide decisions and reduce Failed Customer Interactions
Preferred Qualifications
Experience with order management systems, reservation platforms, travel/hospitality commerce, marketplaces, or other high-volume transactional products
Familiarity with booking and servicing metrics — Purchase Success Rate, Booking Success Rate, Payment…