Job Description
In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front-line staff in making a difference in the lives of the patients that we serve.
Why you’ll love working here:
Celebration and Recognition programs
Comprehensive health and dental benefit plans
Education allowance for employees and family
Opportunities for career advancement
Employee Assistance Program
Employee perks and exclusive offers
What you'll need:
Regulated health care professionals in good standing with the applicable College in the Allied Health field.
Bachelor's degree in healthcare management, business administration, or a related field is considered an asset
Minimum of 5 years of experience in a leadership role within the healthcare industry and/or home and
Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
Effective skills in critical thinking and problem solving
Flexibility in hours worked in order to accommodate operational needs
Knowledge of applicable community resources available for clients and families
Current certification (within the past 12 months) of First Aid, CPR, completed within Canada
Expertise in data-driven research and analysis, with the ability to translate insights into actionable
strategies and decisions.
Exceptional leadership abilities, with a demonstrated ability to guide, support and motivate teams to achieve their full potential.
Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate
with stakeholders at all levels of the organization.
Compassionate and empathetic leadership style, with a genuine commitment to providing the highest level of care and support to the team, clients and patients.
A current registration in a regulated professional college and professional association is an advantage.
Excellent computer skills including experience in Word and Excel
Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)
What you’ll do:
Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients
Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families
Monitor care and service delivery performance and clinical indicators
Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors
Ensure completion of all mandatory training and skill development
Create and maintain the on-call schedule for Clinical Supervisors
Respond to clinical concerns from staff, contractors, funders, clients and families
Review all client safety incidents and participate in the investigation and resolution
Provide clinical leadership at the district
Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams
Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff
Participates in necessary care conferences with Health Care team, Contractors and funders
Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources
Demonstrate continuous learning and professional development through involvement in conferences, committees and networks
This is a replacmenet position
Time Type
Full time
Compensation Details
Compensation will be discussed during the recruiting process.
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We…