Department Overview
The purpose of this position is to support Health Information Management (HIM) Release of Information (ROI) operations through advanced release of information expertise, workflow coordination, quality assurance, business analysis, operational reporting, process improvement, and regulatory compliance activities.
The Business Data Analyst 1 coordinates daily ROI operational activities by monitoring work queues, analyzing workflow performance, identifying process barriers, conducting quality reviews, developing reports and performance metrics, and assisting leadership with operational improvement initiatives. The position provides technical guidance and workflow support to Release of Information staff and serves as the primary operational resource for complex release situations in the absence of the ROI Manager.
Function/Duties of Position
Advanced Release of Information Operations and Regulatory Guidance
Perform advanced Release of Information functions including those requiring expert knowledge of federal and state privacy and disclosure regulations.
Accurately process and release health information in accordance with Federal and State regulations, accreditation requirements, and OHSU policies.
Review, interpret, and validate authorizations, subpoenas, court orders, guardianship documentation, powers of attorney, parenting plans, and other legal documents affecting access to PHI.
Analyze and determine appropriate disclosure of records involving sensitive information including behavioral health, substance use treatment, reproductive health, minors' rights, restricted information, legal actions, and other complex circumstances.
Evaluate releases that may pose potential risk to patient privacy, safety, or regulatory compliance and engage Privacy, Legal, Risk Management, Compliance, providers, and other stakeholders as appropriate.
Serve as a departmental subject matter expert regarding HIPAA, HITECH, The Cures Act, 42 CFR Part 2, Oregon disclosure laws, minors' rights regulations, and organizational policy.
Provide guidance to staff regarding disclosure requirements, release decisions, and appropriate documentation.
Determine the appropriate disclosure method, medium, file format, and secure delivery option based on requester needs, legal requirements, technology limitations, file size considerations, security standards, and patient preferences.
Assist with escalated requests, service recovery situations, and complex customer inquiries.
Perform all core functions of the Health Information Specialist 2 Release of Information position as needed to support department operations.
Workflow Coordination and Operational Support
Monitor ROI work queues, request volumes, turnaround times, productivity measures, quality indicators, and operational performance metrics.
Coordinate daily workflow priorities to support timely completion of requests and compliance with service expectations.
Analyze workflow trends and identify barriers, bottlenecks, and opportunities for improvement.
Serve as the primary operational resource for staff regarding workflow issues and complex release situations when leadership is unavailable.
Facilitate communication regarding workflow priorities, operational changes, and process updates.
Assist with workload balancing and operational continuity during staffing fluctuations.
Research operational issues and recommend workflow modifications to improve efficiency and customer service.
Assist leadership in implementing workflow improvements and operational initiatives.
Monitor department compliance with release-related procedures and escalation protocols.
Business Analysis, Reporting and Quality Assurance
Gather, compile, validate, organize, and analyze operational, productivity, quality, and compliance-related data.
Conduct routine and targeted audits of release transactions and associated documentation.
Analyze productivity trends, turnaround times, service levels, quality outcomes, and workflow…