What are important things that YOU need to know about this role?
• Bring your writing talent to develop and deliver communications for healthcare professionals.
• Develop programs and materials that reinforce SKYGEN’s commitment to recognizing providers as our valued partners.
• This is a remote role within the United States.
• Show us your work! Candidates selected to interview will be asked to share a portfolio or writing samples demonstrating their ability to turn complex information into clear, engaging content.
• Start date: January 4, 2027 or after.
What will YOU be doing for us? Work collaboratively with both Marketing and Provider Experience teams to deliver a variety of high-quality outreach materials and communications for healthcare providers that enhance provider education and satisfaction while supporting the company’s brand and mission. Work with cross-functional teams, led by Provider Experience, to develop provider-facing messages that clearly explain and successfully resolve issues or incidents, position the company as proactive and open to feedback, and measurably strengthen positive relationships with providers. Help create a highly engaged, satisfied provider community.
What will YOU be working on?
• Collaborate with cross-department subject matter experts to write, edit, and proofread content for delivery to healthcare providers in a variety of publication formats including:
o Provider Manuals/Office Reference Guides
o Web Portal user guides, video library, and training materials
o Web Portal content and messages
o Network Development promotional materials, including recruitment letters, flyers, brochures, postcards, web portal content
o New provider onboarding materials, including welcome letters, invitations to training events, orientation presentations, webinars, and web portal promotional materials
o Provider Audits, including addressing requests for information and providing summary of results
o General provider communications, including benefit program updates, web portal enhancements, meeting invitations, compliance requirements, and issue resolution communications
o Talking points, FAQs, training materials, and presentations for Field Provider Relations Representatives
o Provider Advisory Board presentations, minutes, and follow-up communications
o Provider outreach and education materials, including newsletters, conferences and onsite presentations, video scripts and storyboards, webinars, call center scripts
• Assist with developing format and content for Provider Experience Dashboards, including metrics for Network Development, Provider Relations, Field Provider Relations , and Electronic Adoption.
• Assist with developing, distributing, and assessing provider satisfaction surveys.
• Assist with planning, developing, implementing, and evaluating provider recognition programs.
• Convert new and existing content into various formats for reuse and web-based delivery.
• Assist with member outreach materials and translations, as assigned.
• Manage multiple projects simultaneously while meeting all deadlines.
• Participate in peer reviews; proofread copy for accurate grammar and spelling; edit copy to ensure compliance with information models, legal and intellectual property guidelines, style guidelines, and brand standards.
What qualifications do YOU need to have to be GOOD candidate?
• Bachelor’s Degree in English, Communications, Marketing, or field of study that demonstrates an aptitude for critical thought and written communication skills, or equivalent work experience.
• 1 - 5 years of business, marketing, or technical writing experience, or college graduate with internship experience.
• Superior writing and editing skills.
• Ability to demonstrate critical thought.
• Proficient with Microsoft Office software, including Word, PowerPoint, Excel, Visio, and Outlook and ability to learn new software tools quickly.
• Ability to produce highly accurate and detailed work within due dates.
• Ability to…