SCHOOL OF CONTINUING EDUCATION
The School of Continuing Education (SCE), one of the seven Faculties/Schools of Hong Kong Baptist University (HKBU) and a major provider of continuing and professional education in Hong Kong, offers a wide range of full-time and part-time programmes at the post-secondary, undergraduate and postgraduate levels for young learners and working adults. SCE also offers in-house training and short courses to meet the community needs and market demands. Operating on a self-financed basis, SCE including its College of International Education currently employ about 400 full-time staff and 550 part-time instructors. SCE is inviting applications for the following position:
SCE is at an advanced stage of progressing towards its registration as a post-secondary college under the applicable law, with completion expected to be within a year. This transformation aims to enhance the internationalisation and diversification of higher education through distinctive, professional programmes that address societal manpower needs. As part of this exciting institutional evolution, successful candidates may be offered the opportunity to transition to the new post-secondary college (upon its successful registration) under a long-term development plan.
SCE is inviting applications for the following position:
Information Technology Manager (Campus and IT Services Management) (Ref. No.: 26270281)
Reporting to the Senior Information Technology Manager, the appointee will be responsible for leading, planning, and managing IT services to ensure reliable, secure, and efficient support for academic, administrative, and operational activities. This role bridges technology, facilities-related IT systems, and service delivery to support a modern, digitally enabled campus environment.
Key responsibilities
Campus Management
Lead digital transformation and smart campus initiatives to enhance operational efficiency and user experience.
Ensure all teaching spaces, computer labs, and meeting rooms are fully functional through proactive monitoring and lifecycle management, focusing on PC performance and AV stability (projectors, displays, audio).
Oversee IT daily help desk operations, acting as a point of escalation for complex technical issues.
Budget Execution & Control
Support the development of the annual IT operating and capital expenditure (OPEX/CAPEX) budget by consolidating inputs from infrastructure, applications, security, and service operations.
Prepare regular financial reports and dashboards for senior management, highlighting trends, risks, and cost drivers.
Ensure IT expenditures are aligned with business priorities, strategic initiatives, and corporate financial policies.
Asset and Contract Lifecycle Management
Maintain an accurate and up-to-date inventory of all IT assets, including hardware, software, cloud subscriptions, and licenses.
Monitor software license usage and compliance, ensuring the organization remains audit-ready at all times.
Track warranty periods, maintenance agreements, support contracts, and subscription expirations to ensure timely renewals and avoid service disruptions.
Implement and continuously improve asset management processes and tools to increase visibility, control, and operational efficiency.
Required skills and experience
7+ years in IT operations and management services, with 2+ years in an IT management or service management role.
Strong expertise in:
Troubleshooting of Windows/macOS and mobile platforms.
AV control systems and video conferencing hardware.
ITSM operations and runbooks for incident management.
Proven experience managing IT budgets, vendors, procurement, and asset lifecycle in a medium to large enterprise environment.
Proven ability to manage hardware, software, license, and subscription inventories.
Experience in contract review, renewal planning, and commercial negotiation with vendors.
Excellent communication, documentation, and vendor management skills.
Language: fluent…