POSITION: Esthetician & Front of House
BASED AT: Zero Bond Studio, with flexibility to support Upper East Side, Nordstrom and Saks
RESPONSIBLE FOR: Supporting Front of House and Trainers, delivering facial workouts, exceptional customer service, sales and client retention
JOIN THE FACEGYM TEAM
We’re looking for a flexible and customer-focused Esthetician & Front of House to support our studios across New York.
The main function of this role is to support the front of house and trainers by providing coverage when there’s PTO and call-out coverage, including lunch coverage. As a Trainer, you’ll carry out facial workouts while driving exceptional customer service, sales and client retention within our studios.
As Front of House, you’ll be responsible for the planning and scheduling of workout bookings and will be the first point of contact for the customer, offering 5* service and maximising every sales opportunity through rebooks and retail sales.
You will be predominantly based in one of our New York studio's but must be willing to travel across all locations (Upper East Side, Nordstrom, Saks, NoHo and Tribeca) when necessary, to further support and drive the business.
ABOUT FACEGYM
FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and at home.
We are based in central London, working across the UK & USA, with new markets to launch soon!
THE ROLE
As a Esthetician / Front of House, you’ll support the smooth running of the studio while delivering exceptional customer experiences and FACEGYM services.
You’ll be responsible for supporting Front of House, managing bookings, delivering facial workouts, driving retail sales and client retention, and supporting the wider team across studio locations when required.
WHAT YOU'LL DO
Customer Experience & Sales
Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention.
Responsible for selling the brands’ unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business.
Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story.
Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking.
Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone.
Demonstrate self-marketing abilities through word-of-mouth advertising, participation in events, social media, and strive to grow both personal and studio business.
Studio Operations & Front of House
Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism.
Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks.
Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise.
Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines.
Work to support management by through necessary cover across studio locations, when necessary, to further support the brand and drive the business forward.
Meet individual targets and performance goals, and accurately completing all…