Controls Specialist
Houston Service Center
Exciting News
Fairbanks Morse Defense is currently providing all newly hired Controls Specialists a $5,000 sign-on bonus - and after completing 12 months of full-time employment, you'll receive an additional $5,000 retention bonus!
See the World While Building Your Career
Bring your controls expertise to mission-critical projects across the United States and around the world. With travel required up to 75%, this role offers the opportunity to work in new locations, solve complex challenges alongside customers, and build experience that few careers can match. Travel may include weekends, evenings, holidays, and emergency assignments on short notice.
Rewards That Go with the Journey
100% tuition reimbursement
Per Diem rates while traveling
Eligibility for a travel bonus
Up to $10,000 in sign-on and retention bonus opportunities
And more
Summary
A Controls Specialist (CS) is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense commensurate with appropriate certification.
The CS is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The CS is also required to maintain continuous communication with Regional Offices and their direct manager.
Principal Duties and Responsibilities
Role
Conduct installation, testing, and troubleshooting services for the control systems on FMD engine lines
Rely on experience and judgment to plan and accomplish goals
Diagnose problems and develop solutions for qualified engines
Work independently on qualified engines
May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse work
Technical
Stay current on Engineering Change Orders, Field Service Change Notices, and Service Information Letters
Document work performed on Service Reports and write Condition Found Reports
Safety
Operate safely in accordance with published safety guidelines
Wear appropriate PPE per company policies
Report all work-related accidents or injuries immediately
Complete annual safety training requirements per the regional safety schedule
Administration
Provide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.)
Obtain and maintain certification based on internal Service Progression Requirements
Provide estimated time of arrival to the customer when applicable
Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.)
Customer Satisfaction
Communicate effectively with internal and external customers
Complete and provide maintenance documentation upon assignment completion
Strive to provide all customers with a 'first time fix'
Maintain customer satisfaction rates according to company guidelines
Performance
Maximize productivity by combining service opportunities
Complete all work efficiently and on schedule
Maintain productive utilization rate per company guidelines
Follow company dress code and safety regulations
Adhere to escalation processes and procedures
Communicate effectively at all levels within the organization
Serve as a role model and lead by example in all aspects of the job
Conduct yourself with professionalism and high-quality service delivery
Manage stressful customer situations with diplomacy
All other duties as assigned
Qualifications and Educational Requirements
Education and Experience Requirements
High School Diploma or GED required
Prior FMD Associate Controls Specialist experience preferred
One or more of the following required:
Associate Degree in Automotive Technology, Diesel Technology, or Power Generation Technology with four years' experience in a related field (including two years of electrical/motion controls experience), or
Four years' experience in a related field (including three years of electrical/motion controls experience)
Additional Requirements
Knowledge of two-…