Imaging Center Hospitality Associate
Fairfax Radiology Centers Float Pool
Full-Time | Monday–Friday | Hours are between 7:00 AM - 5:30 PM (8-hour shift)
No Weekends | No Holidays | No Call
Watch a Day in the Life: Day in the Life of an Imaging Center Hospitality Associate
Be the First Smile Patients See
At Fairfax Radiology Centers (FRC), exceptional patient care begins long before an exam starts. It begins with a warm welcome, a reassuring conversation, and someone who genuinely cares about making each patient's experience as comfortable and stress-free as possible.
As an Imaging Center Hospitality Associate , you'll be the face of our Fairfax Radiology Centers. You'll greet patients, guide them through the registration process, answer questions, and ensure every interaction reflects the compassion, professionalism, and hospitality that define who we are.
If you love helping people, thrive in a fast-paced environment, and enjoy balancing customer service with administrative responsibilities, we'd love to meet you.
Why You'll Love Working Here
Monday-Friday schedule (8:00 AM - 4:30 PM)
No weekends, holidays, or call
Free on-site parking
Uniform allowance
Float differential and mileage reimbursement
Opportunities for career growth within healthcare
Collaborative, patient-focused team environment
Work that makes a meaningful difference every day
What You'll Do
As an Imaging Center Hospitality Associate, you'll help create an outstanding patient experience from the moment patients arrive until they leave our center.
Deliver an Exceptional Welcome Greet every patient and visitor with warmth, professionalism, and compassion
Create a welcoming, supportive environment for patients and families
Maintain the highest standards of hospitality throughout every interaction
Coordinate Patient Registration Register patients accurately using our Radiology Information System (RIS)
Collect identification, physician orders, insurance information, and payments
Scan and maintain patient documentation to ensure billing accuracy
Verify orders and pre-authorizations, escalating discrepancies when appropriate
Support Patient Flow Monitor patient arrivals and appointment status
Communicate delays with empathy and professionalism
Assist with same-day scheduling requests, walk-in X-rays, and other patient needs
Help ensure an efficient, organized patient experience throughout the day
Provide Administrative Support Answer incoming calls using FRC's professional phone etiquette standards
Route calls and relay messages appropriately
Burn or load imaging DVDs and assist with medical record requests
Maintain a clean, organized reception and waiting area
Protect Patient Privacy Safeguard confidential patient information
Follow HIPAA, OSHA, and organizational policies
Demonstrate professionalism and accountability in every interaction
What You'll Bring
Required High school diploma or GED
One or more years of customer service or hospitality experience
Strong interpersonal and communication skills
Basic computer proficiency and the ability to navigate multiple software applications
Excellent organizational and multitasking abilities
Preferred Healthcare, medical office, or patient registration experience
Experience with insurance verification or patient scheduling
Familiarity with electronic medical records or healthcare registration systems
What Success Looks Like
Within your first 90 days, you will: Confidently manage patient registration from arrival through check-in
Deliver consistently outstanding customer service to patients and families
Maintain accuracy while balancing multiple priorities throughout the day
Build strong relationships with coworkers and clinical staff
Become a trusted resource for creating a welcoming, efficient patient experience
Who Thrives Here
You'll be successful if you are someone who: Enjoys helping people during important moments in their lives
Naturally creates a welcoming and positive environment
Stays calm and organized in a…