About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Overview
Fanatics is looking for a Business Operations Associate to run the systems behind Fanatics ONE benefits and to make sure every dollar the program spends gets charged to the right budget.
Fanatics ONE is the loyalty program that recognizes fans across the Fanatics ecosystem. Members earn gifts and access to events they can't buy anywhere else, from seats at sold-out games to Fanatics Fest.
Every gift campaign and member event has a back office behind it. Someone has to price the tickets, code the expenses, track the invoices and bill other teams when they use what we've paid for. That work keeps growing as more of the company shares our tickets and events. Right now, that responsibility is spread across several people within their own functions, so this role brings it together in one place, with a view across the whole program.
A big part of the job is TicketManager, the system where we hold tickets and suites for sports and concerts. Colleagues across Fanatics claim seats from it. We want to open more of that inventory to other teams so we can pool budgets and buy more, and that only works if every seat carries a real price and every claim gets billed to the team that used it.
This is a systems role first and a finance role second. The person who does well here likes building and fixing the tools a team runs on, and has an eye to catch financial numbers that don’t add up.
You'll report to the Senior Manager, Strategy & Partnerships and work closely with Gifting Operations, Event Production, Bespoke Benefits, Finance, and our analytics team.
Responsibilities
TicketManager and ticket inventory
Own pricing for our tickets and suites, and keep it current as the market changes
Apply the team's pricing approach and flag any price that looks off
Make sure the right team or business pays for the seats it uses
Work with Event Production so our ticket records match what happened at each event
Report on how our tickets get used, including seats that go unclaimed
Manage day-to-day operations of Fanatics Fest ticketing
Intake and systems
Run our request intake day to day, so every request gets to the right team with a cost and a timeline
Keep our records and budget codes clean so reports don't need fixing by hand
Build automations and small tools that replace manual tracking
Show teammates how to submit requests and expenses the right way
Spend and cross-charges
Review and reconcile spending across teams, and help fix anything coded incorrectly
Handle cross-charges when other Fanatics teams and businesses use our inventory
Help set up vendors and keep invoices moving until they're paid
Keep budget coding accurate as people and programs shift between teams
Month-end and reporting
Prepare the monthly reconciliation with Finance so our numbers match…