Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
Retail Manager, Fanatics Korea
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.
As we continue to scale our global platform, the Retail Manager, Fanatics Korea will play a critical role in building and expanding Fanatics Korea's offline retail presence nationwide.
ROLE OVERVIEW
The Retail Manager, Fanatics Korea holds full ownership of the company's entire offline retail business in Korea, from launching the first store to scaling a nationwide portfolio of permanent and pop-up locations. This is a strategic, foundational role responsible for site selection, operational framework design, revenue target achievement, and building an organization from the ground up. The Retail Manager, Fanatics Korea delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership:
Partner closely with HQ teams across Merchandising, Marketing, and Product to align retail execution with broader business priorities and brand standards.
Manage relationships with licensing partners and external stakeholders to ensure operational alignment and mutual accountability.
Serve as the primary retail voice in cross-functional planning, contributing field insights to inform product, marketing, and go-to-market decisions.
People Leadership:
Recruit, train, and evaluate store managers and frontline staff to build a high-performing, fan-focused retail organization.
Design the organizational structure of the retail team and lead with clarity as headcount grows alongside the store footprint.
Drive performance-based people management, setting expectations, providing coaching, and holding teams accountable to results.
Fan & Customer Impact (Obsessed with Fans)
Ensure all store operations align with Fanatics Korea brand guidelines and visual merchandising standards to deliver a consistent, premium fan experience.
Enhance customer experience and service quality across all permanent and pop-up retail formats.
Implement operational improvements informed by frontline field insights and direct customer feedback.
Champion a store environment that reflects genuine passion for sports and fandom, resonating with KBO, MLB, and broader sports fans across Korea.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
Develop and execute nationwide retail operation strategies suited to an…