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Interested in growing your career at Fanshawe College?
Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.
Working at Fanshawe College
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.
Posting Closing Date:
November 29, 2026
Campus Location:
London, ON
Department:
ISS1 Information Systems Services
Employment Group:
Administrative
Pay Details:
$47.13 - $67.22 Hourly
Worker Sub-Type:
Fixed term (Fixed Term)
Time Type:
Full time
Remote Type:
Hybrid
Contract End Date:
December 31, 2028
Hours of Work per Week:
37.5
Job Description:
Note: This is for 1 Temporary Full-Time vacancy with a contract duration of 2 years from the date of hire. This position is deemed a critical vacancy.
Work Mode: Hybrid – This position requires minimum 1 day onsite per week in London, Ontario.
Hours: 8:30 a.m. - 4:30 p.m. Monday - Friday
Why this Role is Important
The Program Lead, Enterprise CRM acts as a strategic liaison between Information Technology and key stakeholders across recruitment, admissions, enrolment services, student services, academic divisions, continuing education, marketing, advancement, and alumni relations. The role brings together business and technology partners to improve processes, align data and systems, and design student-centred experiences that support Fanshawe's Student Enrolment Management strategy. By facilitating collaboration across academic and administrative areas, the Program Lead helps ensure CRM initiatives enhance recruitment, student success, retention, engagement, and institutional effectiveness throughout the learner lifecycle.
Reporting to the Director, Enterprise Applications and Data Solutions, the Program Lead, Enterprise CRM (Higher Education) leads business analysis, process mapping, journey mapping, stakeholder engagement, program coordination, and delivery support for Fanshawe College’s CRM Program. This role will work in parallel to the Enterprise CRM and DRM Systems Architect (Team Lead), providing project management, business analytics, and program liaison support allowing the technical architect to focus on system administration, support, maintenance, architecture, design, development and other activities related to the software development life cycle.
The position works closely with the Executive Director, Information Technology as executive sponsor and strategic lead to ensure CRM priorities, decisions, and outcomes align with institutional strategy, the student lifecycle, operational needs, data governance, and enterprise technology direction. The Program Lead, Enterprise CRM (Higher Education) supervises the Advancement Services Coordinator for the duration of the contract and coordinates cross-functional CRM work across academic, administrative, recruitment, marketing, enrolment, student services, IT, and external partner stakeholders.
How You’ll Make an Impact
CRM Program Business Analysis, Process Mapping, Journey Mapping and Stakeholder Engagement
Leads business analysis activities for the CRM Program, including discovery, current state assessment, future state design, requirements gathering, process mapping, journey…