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Position Summary:
Florida Atlantic University is seeking a Coordinator of Contracts and Assignments. - Boca Raton, FL.
The Coordinator of Contracts and Assignments reports to the Assistant Director of Contracts and Assignments Operations and is a full-time professional staff member responsible for coordinating activities related to the housing assignments of new residential students and special populations on the Boca Raton and Jupiter campuses. The Coordinator will utilize administrative and problem-solving skills to increase efficiency and improve operations for students and staff in Housing and Residential Education.
Summary of responsibilities:
Process assignments, appeals, cancellations, and assignment change requests for West Campus (first-year housing) and Jupiter Wilkes Honors College.
Collaborate with the Assistant Director to serve as a point of contact for housing renewals and room self-selection
Serve as the main point of contact to track and process first-year Housing appeals and Wilkes Honors College housing exemptions
Process housing applications and assignments for special populations
Process room changes and room swaps for Jupiter and West campus, serve as a backup support for West campus.
Serve as the primary contact for internship and Jupiter guest housing. Verify billing and payment receipt.
Provide customer service support for the Central Housing and Residential Education Office. Respond to Housing emails, phone calls, and in-person queries professionally, efficiently, and in a courteous and approachable manner.
Assist students, prospective students, and family members in solving problems, connecting with resources, and addressing concerns. Respond to issues and concerns with sensitivity, empathy, and care.
Provide information about housing policies, procedures, and availability.
Keep records of customer interactions and transactions—record details of inquiries, comments, and complaints.
Serve as the backup to the Office Management Specialist, as it relates to answering phones and assisting with in-person inquiries as needed.
Ensure confidentiality and accuracy of all student and housing information.
Maintain data integrity of student housing information in StarRez and other confidential data systems.
Maintain the Housing Chatbot responses and monitor weekly reports to update the Chatbot
Assist with processing the unclaimed mail process at the end of each semester in partnership with the mail vendor.
Assist with Admissions and other University events as needed.
Participate in training and development opportunities to stay current with procedures and policies within Housing and Residential Education and Florida Atlantic.
Attend and participate in staff meetings.
Takes an active interest in identifying and participating in their professional development opportunities during business hours.
Serve as essential personnel.
Perform other job-related duties as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement…