Job title: Crisis Management Specialist
Division: Operations
Department: Cyber & Operational Resilience
Salary: National (Edinburgh and Leeds) ranging from £43,300 to £54,100 and London from £46,400 to £57,900 (salary offered will be based on skills and experience)
This role is graded as: Senior Associate - Corporate
Your external recruitment contact is Raimonda via raimonda.stankute@fca.org.uk
Your internal recruitment contact is Patrycja via Patrycja.Matachowska@fca.org.uk
Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.
The Crisis Management Specialist plays a key role in enhancing the FCA’s organisational resilience by translating insights from incidents, exercises, root cause analysis and external best practice into clear capability requirements, the crisis management framework, and targeted improvement activities.
The role is responsible for maintaining and continuously developing crisis management content, overseeing the identification, tracking and delivery of remediation actions, and acting as the sponsor for crisis management learning, capability development and continuous improvement initiatives. Through these activities, the role strengthens the FCA’s ability to anticipate, respond to and recover from disruptive events, while protecting its people, services, reputation and strategic objectives.
Working in partnership with Organisational Capability and other delivery teams, the role ensures crisis management requirements are translated into effective learning solutions and capability-building interventions. In doing so, it builds knowledge, confidence and competence across the organisation, fostering a culture of preparedness, resilience and continuous improvement.
Role responsibilities
Translate findings from incidents, exercises, public inquiries and industry best practices into updated exercise objectives, tracking remediation to ensure lessons are embedded into crisis management practices
Continuously update and adapt training and capability frameworks to reflect emerging risks, changing organisational priorities and identified capability gaps
Work in partnership with the Organisational Capability team to design, implement and continuously improve a structured crisis management capability pathway for response roles
Sponsor and facilitate crisis management capability programmes, workshops and awareness sessions, utilising diverse delivery methods including in-person, e-learning, virtual and blended learning
Enable and support the evaluation of learner feedback and performance data to continuously measure and improve the effectiveness of training interventions
Partner with colleagues across Crisis Management, Operational Resilience and Organisational Capability to ensure a highly coordinated approach to organisational resilience and capability development
Serve as an internal specialist, providing strategic advice and guidance to support broader crisis management planning, exercising and response activities
Engage with business areas and key subject matter experts to promote awareness of crisis management pathways, encouraging active participation and fostering an organisational culture of preparedness
Skills required
Minimum:
In-depth knowledge of crisis management principles, frameworks and best practice, with a thorough understanding of organisational preparedness, response and recovery activities
Solid understanding of the Bronze, Silver and Gold crisis management framework and the associated knowledge, skills and behaviours required at each level
Experience of contributing to the designing, content and evaluating crisis management capability-building interventions for a range of…