Job Title: Redress Pathways Associate
Division: Supervision, Policy & Competition (SPC)
Department: Prudential, Redress & Reporting Policy
Salary: National (Edinburgh and Leeds) ranging from £43,100 to £48,000 and London £47,300 to £53,000 (salary offered will be based on skills and experience)
This role is graded as: Associate – Leve 8 – Regulatory
Your external recruitment contact is Steve Christopher via steve.christopher@fca.org.uk .
Your internal recruitment contact is Louis Vandenburgh via louis.vandenburgh@fca.org.uk .
Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of financial services in the UK.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The
Redress & Reporting Policy Department plays a vital role in shaping the FCA’s approach to consumer redress, compensation and claims management. The team leads on the policies that help ensure consumers are treated fairly when things go wrong and that effective protections are in place when firms fail.
Role responsibilities
Support the delivery of high-profile policy work on consumer redress, compensation and claims management, helping to improve outcomes for millions of consumers across the UK
Contribute to the design and development of policy proposals and public consultations, influencing the future regulatory landscape
Create clear, high-quality communications, briefings and responses for a wide range of internal and external stakeholders
Provide expert advice and guidance to colleagues, firms, consumer groups and industry bodies on complex consumer protection issues
Collaborate across the FCA and with key external partners to develop a joined-up approach to consumer redress and compensation, including in cases of firm failure
Build effective stakeholder relationships, supporting information sharing, regulatory cooperation and the delivery of key commitments
Leverage data and insights from firms, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS) to inform policy decisions and strengthen consumer protection
Skills required
Minimum:
Prior experience of dealing with policy issues relevant to consumer protection in regulated industries
Prior experience of working within Retail Financial Services
Essential:
Strong understanding of the FCA’s regulatory approach and commitment to delivering positive consumer outcomes
Good knowledge of public policy development and the factors that shape effective regulatory decision-making
Ability to analyse complex information, apply sound judgement and develop balanced, evidence-based recommendations
Collaborative and adaptable approach, with the ability to contribute innovative ideas and solutions to regulatory challenges
Excellent organisational skills, with the ability to manage competing priorities and deliver high-quality work to deadlines
Strong written and verbal communication skills, with the ability to distil complex issues into clear, concise messages
Confidence engaging with a range of internal and external stakeholders and acting as a credible representative of the FCA
Knowledge of consumer redress and compensation frameworks, including relevant FCA rules, the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS)
Benefits
25 days annual leave plus bank holidays
Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices.
Non-contributory pension (8–12% depending on age) and life assurance at eight…