About us:
I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.
What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.
Job Description:
About the Role:
The Operations Analyst assists the Toll Operations Manager in monitoring and supporting day to day operations of the Back Office System, TCS, and ATMS to ensure on-time and accurate billing of toll transactions; facilitate month-end processes with the Toll Service Provider (TSP); analyze and trend the handling of transactions; accurate reconciliation of all revenue; accurate reporting of revenue and traffic; and ensure managed lane customers experience a predictable and reliable experience. The Operations Analyst also actively
participates in the implementation and testing of central systems, tracks results and records and escalates system performance issues.
Essential Duties and Responsibilities:
Interact with the TSP ensure a smooth and efficient integration and operation
Monitor the Recon Queue and Dispute Queue volumes, and work with the Image Review Supervisor to
ensure the transactions are cleared by applicable dates
Monitor and trend the disposition reason codes, and escalate as necessary
Facilitate the monthly adjustment and dispute process with the TSP
Establish and ensure adherence to month-end closure timelines with the TSP
Monitor and support accurate and timely transaction processing, submission of toll transactions to the TSP for billing, and oversees accurate transaction rating and closing of rate gaps
Reconcile daily payments of transaction files to disposition files
Monitor System alarm and escalate as needed
Monitor daily TVL files from NCTA and make sure the files are received & processed in timely manner.
Monitor and trend proper system handling of HOV transactions, escalate as necessary, and be able to assist the Customer Support department with customer questions and escalate as necessary
Support day to day operational activities, reporting of traffic and revenue, reporting of image review
team performance and reporting of key performance indicators
Review and/or create operational process and procedure documents, ensuring of accuracy and updating
as necessary and provide support during audits
Report system operational constraints, deficiencies, and defects to the development team.
Use the database and PowerBI to create and review custom reports. Prepare monthly and quarterly
operational reports for upper management
Oversees accuracy of payment files, evaluates and investigates adjustments, and rejections and file
disputes, where required
Oversees the monitoring and reconciliation of payments received and track and report delayed
payments
Oversees accurate transaction rating and closing of rate gaps
Monitor and report on accurate transaction generation at the roadside, timely data transmission, data validation of transactions, and track and analyze TCS and ATMS performance.
Monitor…