Position Summary
The Vice President, Infrastructure Services leads the strategy, operating model, engineering, delivery, and operation of enterprise infrastructure and employee technology services. This executive is accountable for the reliability, scalability, resilience, and performance of cloud and on-premises platforms, connectivity, digital workplace and end-user services, business service availability, distribution center technology enablement, and responsive IT service management.
The role establishes the multi-year infrastructure roadmap, service ownership and governance model, investment priorities, and organizational capabilities required to support business growth, customer commitments, regulatory requirements, and the company’s adoption of automation and AI. The VP leads senior leaders, managers, and technical teams; partners closely with business and technology leaders; and measures results through service reliability, employee experience, operational readiness, risk reduction, and financial performance.
Essential Functions and Duties
Strategic Leadership, Roadmap & Organizational Direction:
Serve as a strategic thought leader and champion the benefits of emerging technologies, including AI, Machine Learning (ML), agentic AI, and other advancements, as they apply to infrastructure services and operations.
Develop and maintain a multi-year Infrastructure Services strategy and roadmap aligned with business growth, customer commitments, operational requirements, regulatory expectations, and enterprise technology priorities.
Define and evolve the Infrastructure Services operating model, organizational structure, service ownership, and decision rights across cloud and platform engineering, network and communications, digital workplace and end-user services, site reliability engineering and operations, warehouse technology enablement, and infrastructure architecture, automation, and AI.
Establish infrastructure investment priorities across platform modernization, lifecycle management, resiliency, technical debt, capacity, automation, and emerging capabilities; develop business cases and sequence investments based on business need, risk, service impact, and financial considerations.
Partner with the PMO and business and technology stakeholders to establish priorities, secure appropriate resources and funding, and ensure initiatives are planned and positioned for successful execution.
Build strong relationships with senior executives and business leaders and serve as a trusted advisor regarding infrastructure capabilities, risks, investments, and emerging technology opportunities.
Cloud & Platform Engineering:
Lead Cloud and Platform Engineering across Azure, Google Cloud, Nutanix, operating systems, storage, backup integration, identity integration, infrastructure as code, platform governance, and cloud cost management.
Establish platform engineering standards that improve scalability, reliability, security, automation, and consistency across cloud and on-premises environments.
Drive modernization of infrastructure platforms while reducing technical debt and improving lifecycle management, standardization, and operational efficiency.
Establish governance for cloud consumption, capacity, performance, and cost optimization while ensuring infrastructure investments align with business requirements.
Network & Communications:
Direct Network and Communications services across corporate offices, distribution centers, cloud environments, and remote operations.
Provide executive oversight for enterprise and distribution center networks, WAN, cloud connectivity, wireless infrastructure, internet redundancy, DNS and DHCP, VPN, and voice and collaboration communication technologies.
Establish network architecture, availability, capacity, performance, and lifecycle standards to support business continuity, operational growth, and high-availability requirements.
Ensure clear ownership, escalation, and engineering accountability for…