Job Description Summary:
The Service Portfolio Architect is a senior individual contributor within Infrastructure Operations & Architecture (IO&A), reporting to the Director, Technology Architecture, Design & Delivery. This role serves as the service owner for an assigned portfolio of enterprise technology services. The role ensures each service remains aligned with business priorities, enterprise architecture standards, cybersecurity requirements, operational support models, and the long-term technology roadmap.
This role is responsible for service strategy, roadmap development, lifecycle planning, technology currency, standards alignment, operational readiness, modernization, and the successful transition of new capabilities into production support. The Service Portfolio Architect partners with the Director, Technology Architecture, Design & Delivery; Design & Delivery Engineers; Technology Operations; Service Delivery Managers; Cybersecurity; project delivery teams; vendors; and Managed Services Partners to ensure services are designed, delivered, transitioned, and continuously improved in a supportable and sustainable manner.
The Service Portfolio Architect operates in a consulted and advisory capacity for day-to-day operational matters. Accountability and responsibility for operational execution, incident management, service restoration, SLA performance, managed services partner performance, and ongoing support delivery reside with the Director, Technology Operations and the Service Delivery Managers. The Service Portfolio Architect provides technical guidance, lifecycle ownership, architectural direction, and service improvement leadership to support those operational functions.
Job Description:
Purpose
Provide service ownership, lifecycle stewardship, architecture alignment, and operational-readiness leadership for assigned technology service portfolios so IO&A can deliver enterprise services that are secure, resilient, scalable, supportable, and aligned with business and technology strategy.
Mission
Enable IO&A to mature from project-centric technology delivery to service-oriented lifecycle management by defining service direction, governing technical standards, ensuring operational readiness, driving modernization, and continuously improving the long-term health, value, and sustainability of assigned enterprise technology services.
Key Responsibilities
1) Own Assigned Service Portfolios and Lifecycle Strategy
Serve as the service owner for an assigned portfolio of enterprise technology services across IO&A domains such as network, systems, cloud, identity, infrastructure protection, monitoring, storage, backup, database, or related technology platforms.
Develop and maintain service strategies, roadmaps, lifecycle plans, modernization priorities, and retirement recommendations aligned to business objectives, architecture standards, cybersecurity requirements, and enterprise technology direction.
Identify technical debt, lifecycle risk, platform currency concerns, supportability gaps, service rationalization opportunities, and future investment needs across assigned service portfolios.
2) Govern Service Architecture, Standards, and Technical Direction
Define and maintain service architecture standards, design principles, approved patterns, technical reference materials, and roadmap guidance for assigned portfolios.
Participate in Architecture Review Board (ARB) activities and related governance processes to evaluate proposed solutions, technology changes, and design decisions for strategic alignment and operational sustainability.
Ensure assigned services align with approved technology standards, cybersecurity expectations, support model requirements, and target-state architecture objectives.
3) Lead Operational Readiness and Service Transition
Lead operational readiness planning for new technologies, platforms, enhancements, and capabilities transitioning from design and delivery into production support.
Define…