For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.
FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.
Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.
The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.
Family Health Centers of San Diego is looking for a Patient Health Navigator to work under supervision, providing direct and indirect patient/client navigation services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient/client interaction, may include participation in quality improvement projects, retention efforts, or delivery of enabling services. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as internal contacts at all levels of the organization. May have assigned caseload of patients/clients. Engages in team approach to patient/client care.
Responsibilities:
Assist in coordinating and scheduling daily visits for the Tiger team responsible for home based medical services.
Responsible for creating Patient home visit schedules that are effective and efficient to maximize Tiger team number of home visits.
Manages multiple patient scheduling related to cancellations and other events to ensure Tiger team maximizes daily productivity targets.
Assists each Patient in assessing potential barriers to care and through identifying and supporting steps to overcome these barriers. •
Gather information from Tiger team and from Patients appropriately, related to scheduling home visit appointments via phone, in person or via electronic correspondence.
Provide helpful assistance in anticipating and responding to the needs of all Patients and family members.
Collaborate with Patients and Tiger team in planning and decision making that result in optimal solutions.
Manage templates for day to day Patient schedules, edits and reschedules.
Develop, run and distribute reports to help identify Patients requiring home visits and others to measure effective and efficiency that align with Tiger team requirements.
Coordinate Lab courier schedules with Tiger team as necessary that align with daily visit schedules.
Verify and update Patient demographics as needed to ensure UpToDate information in EMR.
Provide excellent customer service for Patients and…