Job Summary:
As the UI/UX Developer, you will own the design and front-end build of FiberFirst’s customer-facing digital products: the website, the customer mobile application, and the self-service experiences that sit alongside them. This is a hands-on role for someone who both designs and builds, translating customer and business needs into user flows and interfaces and then implementing them rather than handing them off. You will administer the marketing and support platforms these experiences run on, partner closely with Marketing, automation, analytics, and external development vendors, and be accountable for making self-service genuinely easier than calling. The goal is to reduce customer effort and contact volume through digital experiences that work, look right, and ship.
Location:
The role will be based on-site at the office in Southlake, TX.
Employment Classification:
Exempt: Regular, Full-time
Supervisory Responsibilities:
Duties / Responsibilities:
Own the design and front-end implementation of FiberFirst’s customer-facing web properties, including marketing pages, lead and signup forms, and self-service flows, from concept through live deployment.
Design the user interface and user experience of the FiberFirst customer mobile application, and work alongside the development partner building it to ensure what ships matches what was designed.
Build and maintain a design system and component library so the website, mobile app, and internal reporting stay visually consistent and on brand.
Administer and optimize core marketing and support platforms, including HubSpot, and ensure clean integration with the website, the mobile app, and the wider customer systems ecosystem.
Co-own requirements with Marketing, partnering directly to translate campaign strategy, brand initiatives, and lead-generation goals into functional digital experiences, and keeping lead and prospect data flowing correctly between platforms.
Implement front-end changes directly, covering markup, styling, and scripting, across forms, consent and compliance elements, landing pages, and content updates, without depending on an external queue.
Design the presentation layer of Power BI dashboards and reports, covering layout, visual hierarchy, color, and accessibility, so analytics are clear and usable rather than only accurate.
Partner with the automation and conversational-AI team on embedded self-service surfaces such as chat, scheduling, and troubleshooting, so the customer journey is continuous across channels.
Translate customer research, contact-driver data, and business requirements into designs that measurably reduce customer effort and support contacts.
Own accessibility (WCAG), responsive and mobile-first layouts, page performance, and cross-browser and cross-device behavior.
Plan and run usability testing, gather feedback, and iterate based on evidence rather than preference.
Review vendor design and front-end deliverables against requirements, and raise gaps before they reach production.
Maintain design assets, style guides, prototypes, and documentation as a single source of truth, and manage intake and prioritization across multiple products and stakeholders.
Perform other duties as assigned.
Education and / or Experience:
Bachelor’s degree in Design, Human-Computer Interaction, Interaction or Visual Design, Computer Science, or a related field, or an equivalent portfolio and demonstrated experience.
Three or more years designing and building digital products for web and/or mobile, with a portfolio of work that shipped to real users.
Demonstrated experience owning a product surface end to end, covering research, wireframing, prototyping, high-fidelity interface design, and front-end implementation.
Experience working from and contributing to a design system.
Experience administering or configuring a marketing automation or CRM platform; HubSpot specifically preferred.
Experience collaborating with or reviewing the work of external development…