Your mission
JOB TITLE: Business Analyst
JOB LOCATION: Belfast – Hybrid working
TERMS: Permanent
As a Business Analyst within Fibrus's Business Improvement Team, you will play a key role in identifying, analysing and delivering improvements across the business. Working closely with stakeholders from various departments, you will help understand how our business operates, identify opportunities to improve processes and systems, and translate business needs into practical solutions that support our operational and strategic objectives.
Your profile
Analyse business processes and operations: Investigate end-to-end business processes across Fibrus, identifying inefficiencies, bottlenecks, duplication and opportunities to improve operational performance, customer experience and business effectiveness.
Drive continuous improvement: Work with business stakeholders to identify, assess and recommend improvements to existing processes, systems and ways of working, supporting the implementation of sustainable business solutions.
Understand the telecommunications environment: Develop an understanding of Fibrus's end-to-end operational activities, including customer onboarding, order management, fibre broadband provisioning, network operations, service delivery, fault management and customer support.
Gather and document requirements: Engage with stakeholders to understand business needs and translate them into clear functional and non-functional requirements, ensuring proposed solutions align with business objectives.
Map and document processes: Develop current-state and future-state process maps, identifying gaps, dependencies and opportunities for process standardisation and improvement.
Investigate business problems: Undertake structured analysis of operational issues, using root cause analysis and evidence-based investigation to identify underlying problems and recommend effective solutions.
Data-driven analysis: Analyse business and operational data to identify trends, performance issues and improvement opportunities. Support the development and use of KPIs, reporting and performance measures to assess the effectiveness of business changes.
Produce business analysis documentation: Create and maintain high-quality deliverables, including Business Requirements Documents, Functional Specifications, Process Maps, Gap Analysis, Impact Assessments, User Stories, Acceptance Criteria, Test Plans and supporting documentation.
WHAT WILL YOU BRING?
We are looking for someone who is naturally inquisitive, analytical and passionate about understanding how businesses operate and how things can be done better.
You will bring:
Strong analytical and problem-solving skills, with the ability to investigate complex business problems and identify their root causes.
Excellent attention to detail and the ability to interpret information from multiple sources.
A proactive and self-motivated approach, with the confidence to challenge existing processes and suggest alternative solutions.
The ability to translate complex business requirements into clear, structured and practical documentation.
Strong stakeholder management and communication skills, with the ability to engage, influence and build relationships with colleagues at all levels.
The ability to manage competing priorities, take ownership of assigned workstreams and deliver to agreed timescales.
A customer-focused mindset, understanding how internal processes and operational improvements can positively impact the customer experience.
The confidence to work independently while contributing effectively within a collaborative, cross-functional team.
A continuous improvement mindset, with an interest in identifying opportunities to improve efficiency, consistency and business performance.
EXPERIENCE
Experience within the telecommunications industry, particularly broadband, fibre infrastructure or service delivery, would be advantageous.
Experience analysing, mapping and documenting complex business…