Fidus is a global high-tech design firm headquartered in Ottawa, with additional design centres in Kitchener-Waterloo and San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver next-generation products for clients in emerging technology markets.
Position Overview
The Sales Operations Coordinator will work closely with the Sales/Business Manager to help support clients and grow business for the company. A distinguished Sales Operations Coordinator at Fidus sets priorities for themselves and they are the glue that keeps the team together. This position will be operating within the Central and Pacific time zones.
What You’ll Be Doing:
Partner with Business Manager(s) to maintain up-to-date information for accounts and clients while assisting them in managing ongoing and upcoming opportunities;
CRM (Salesforce) entry support and maintenance;
Maintain information accuracy through defined sales processes and proper reporting;
Assist with the preparation of client Proposals/Presentations and Quotations while adhering to Fidus Quality Standards;
Client Relationship Management during Business Manager absence by providing excellent customer service, quick response and proper etiquette;
Professionally field and qualify incoming leads in the CRM and to ensure correct follow through actions are taken;
Sleuth out leads using CRM Database, LinkedIn to introduce Fidus and setup meetings for Business Managers;
Responsible for collecting data and creating various reports as requested in CRM (Salesforce);
Work with the Sales Team to ensure submissions are on-time and follow-up schedules are maintained;
Work with the Sales Team to track and log lost opportunities and lead lost opportunity investigations;
Assist with new marketing initiatives (case studies, conferences, brochures etc.) by working with the Sales Team and Engineering Team;
Review current internal sales processes, and then recommend improvements and/or new processes to help adapt to changing business requirements;
Act as a liaison between various departments (estimation, project management, finance) to ensure the timelines are met and information is provided in regards to Sales Activities;
Work with Business Manager(s) in the Central and Pacific time zones.
Who You Are
Post-secondary education in a related field or the equivalent professional work experience;
Minimum of five (5) years of experience in a Customer Service, Support or Sales focused role;
Experience in the technology sector or a professional services agency;
Strong background in AI and leveraging that to strengthen the company’s tools, system efficiency, and in developing new skills.
Located in the Central or Pacific time zones;
Proficiency using Salesforce;
Proficiency using MS Office, including Word, Excel, Outlook;
Exhibit strong communication skills, fluent in English;
Excellent organizational skills with a strong attention to detail;
Interacts well with customers and other employees;
Enjoy working in an ever changing and diverse environment;
Ability to work on ITAR and EAR projects.
Experience with ITAR, EAR and in the aerospace and/or defense industry considered an asset.
Location and travel: Fully remote role and occasional travel may be required to our Canadian based offices.
This position will require access to export-controlled information subject to ITAR and EAR. Candidates must be a U.S. person as defined under 22 CFR 120.62, or be eligible for an export license, and will be required to complete security screening.
Our competitive compensation package also includes a comprehensive benefits package, including medical, dental, and vision plans, matching 401(k) contributions, annual profit-sharing bonus, along with other supplementary benefits
About Fidus & Why Work Here
Since 2001, Fidus has completed over 4,000 projects for more than 400 customers across industries including…