Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a Senior Inside Sales Representative, you’ll help retain and grow Figma’s existing customers. You’ll manage renewals and expansion opportunities across an assigned book of business, including accounts where an Account Executive is on leave, territories where we’re hiring, and customers with multiple Figma organizations. You’ll understand how customers work, connect their needs to Figma’s platform and AI capabilities, and guide commercial conversations that reinforce value and address potential reductions in spend. Working closely with Sales and cross-functional partners, you’ll own customer opportunities from discovery through close.
This is a full-time, hybrid role based out of either our New York or San Francisco hubs.
What you’ll do at Figma:
Own a book of existing customer business and deliver against quarterly net revenue retention (NRR) targets by retaining revenue, managing contraction risk, and driving expansion
Build trusted customer relationships and uncover business objectives, workflows, adoption challenges, and opportunities to deliver greater value
Lead renewal cycles end-to-end, from proactive outreach and discovery through negotiation, close, and billing coordination, including for accounts without a dedicated Account Executive
Navigate potential contraction and churn conversations by understanding the underlying drivers, reinforcing customer value, and developing a clear path forward
Identify and pursue growth opportunities across teams, use cases, and products, including connecting Figma’s AI capabilities to relevant customer workflows
Negotiate commercial terms that balance customer needs with Figma’s business objectives, partnering with Sales Managers & Account Executives on more complex opportunities
Use account data and customer insights to identify risk and growth signals, maintain accurate pipeline records, and forecast expected outcomes
Partner with Account Executives, Sales Leaders, Deal Desk, Legal, Billing, and Support to align account strategy and resolve blockers, and share customer insights to improve how we manage renewals and growth
We'd love to hear from you if you have:
1+ year of customer-facing experience in inside sales, account management, renewals, sales development, or a related role, ideally in B2B SaaS
Strong discovery and communication skills, including asking thoughtful questions, understanding customer needs, and explaining product value clearly
Technical aptitude and curiosity, with the ability to learn a complex platform, understand customer workflows, and connect new capabilities—including AI—to practical outcomes
Evidence of influencing customer decisions, handling objections, and taking ownership of measurable results, paired with sound judgment and a collaborative approach to working with internal partners
Strong organizational skills, including prioritizing competing customer needs, managing deadlines, and following through across multiple opportunities
While it’s not required, it’s an added plus if you also have:
Direct ownership of renewals, negotiations, forecasting, or closing against a commercial target
Experience identifying expansion opportunities or helping customers adopt new products, AI capabilities, or workflows
Experience working with multiple customer stakeholders, including Procurement, Finance, or Legal
Experience using Salesforce, Ironclad, or similar tools to manage customer opportunities and deal workflows
Familiarity with SaaS subscription models and retention metrics such as GRR…