Who are we?
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
About the Role
We're looking for a Senior Enterprise Automation Engineer to help transform how Enterprise IT delivers services through automation, AI, and intelligent self-service.
This role will serve as the primary implementation partner for Enterprise IT AI initiatives, working closely with the AI Center of Excellence (AI-COE), service owners, and subject matter experts to operationalize Microsoft Copilot, develop AI-powered agents, and automate end-to-end business and IT workflows.
The successful candidate will play a key role in driving a Bot First service model, where employees interact with intelligent agents and automated workflows before engaging traditional support channels. The focus is on improving employee experience, increasing operational efficiency, and reducing manual effort across Enterprise IT services
Key Responsibilities
AI & Copilot Enablement
Partner with AI-COE to implement and operationalize enterprise AI initiatives.
Design, build, and maintain AI-powered agents using Microsoft Copilot and Copilot Studio.
Identify opportunities to improve employee experience through AI-driven solutions.
Drive adoption of AI and intelligent automation capabilities across Enterprise IT.
Agent Development & Automation
Create and maintain AI agents supporting services such as:
Employee Onboarding
Employee Offboarding
Device Lifecycle Management
Software Requests
Access Requests
Knowledge Management
Employee Self-Service
Enterprise IT Support Services
Develop and enhance Copilot agents and custom AI experiences.
Automate high-volume, repetitive operational processes.
Design workflows that reduce manual intervention and improve service delivery.
Bot First Service Delivery
Help establish a Bot First operating model across Enterprise IT.
Design self-service experiences that prioritize AI-powered interactions and automation before escalation to support teams.
Improve request fulfillment speed, consistency, and user satisfaction.
Measure and continuously improve automation effectiveness and adoption.
Process & Workflow Automation
Automate end-to-end processes across Enterprise IT platforms and services.
Integrate automation solutions with enterprise systems and workflows.
Eliminate manual tasks through orchestration and intelligent automation.
Support modernization of service delivery and operational processes.
Knowledge & AI Readiness
Partner with SMEs and service owners to ensure knowledge articles are accurate, complete, and AI-ready.
Improve knowledge quality and usability for AI agents.
Identify process and documentation gaps that impact automation effectiveness.
Establish standards supporting successful AI adoption.
Collaboration & Stakeholder Engagement
Work closely with AI-COE, Enterprise IT teams, Service Management, and business stakeholders.
Gather requirements, prioritize opportunities, and deliver automation solutions.
Promote best practices for AI, automation, and self-service adoption.
Act as a trusted advisor on automation and AI capabilities.
Qualifications
Required
5-7+ years of experience in automation, platform engineering, digital workplace technologies, or enterprise applications.
Experience designing and implementing automation solutions within enterprise environments.
Experience with Microsoft Copilot, Copilot Studio, Power Platform, or similar automation platforms.
Experience integrating enterprise applications and services using APIs and workflow automation.
Strong understanding of IT service delivery and service management processes.
Ability to work effectively with technical teams, business stakeholders, and subject matter…