Company:
Finning (Ireland) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
We have an exciting opportunity for a Customer Service Manager at our flagship Dublin branch to lead and our depot and field-based service functions for our construction industries.
The Service Manager will have responsibility for a team of circa 30, and be charged with leading the engineering and support functions across the Republic of Ireland within the agreed business strategy to deliver excellent quality and customer service, ensuring adherence to SHEQ in a cost effective and safe environment. They will support the development of process improvement practices and efficient workforce utilisation to maximise throughput, whilst demonstrating leadership, drive the development of talent and a continuous improvement culture to deliver first class performance.
Job Description:
Major Job Functions
Lead direct reporting teams and functions. Manage and develop individuals and teams to maximise future opportunities and address concerns.
Manage all functions within budget and financial targets to maximise profitable performance.
Lead the monitoring and management of performance metrics to demonstrate performance and drive continuous improvement through direct reports.
Lead and drive quality interaction with other business functions to maximise business targets and goals.
Lead and ensure the efficient scheduling of work to maximise efficiency across all teams.
Benefits
Competitive salary
Car Allowance
25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)
Annual Bonus - 10%
Laptop and phone
Company Rewards Platform (access to retailer discounts i.e., savings on holidays, entertainment and leading high street/online retailers)
5% pension
Share Purchase Plan (provides an opportunity for Finning employees to buy Finning Shares)
Private Medical Insurance
You will benefit from enhanced maternity and paternity packages and new child payments to support new parents, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.
Leader Competencies
Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions
Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still
Drives Results: Infusing the team and organisations with a sense of urgency. Creating a culture where organisational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning
Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change
Commercial Mindset: Understanding the business and paying attention to business problems (complex and less complex) from all angles. Applying knowledge of the business and marketplace to negotiate and structure interaction. Not only understanding key financial and commercial fundamentals, but more importantly how to incorporate a commercial thinking mindset into every major decision made
Decision Quality: Good decisions are based upon a mixture of analysis, wisdom, experience and judgement. Making quality decisions while working in an environment where ambiguity and uncertainty are the norm
Situational Adaptability: Paying attention to circumstance and adjusting according.…