The Director of Strategic Business Communications - Market and Regulatory Services and Technology serves as a primary liaison between assigned FINRA business units, subject-matter portfolios, and Corporate Communications.
The Director partners with business unit leaders and subject-matter experts from the business unit to develop and execute external communications strategies that advance FINRA's enterprise messaging, mission-focused narrative, business priorities, and audience engagement goals.
Operating within the Corporate Communications team, the Director leverages enterprise tools, channels, and expertise to expand reach, influence, and impact across key audiences while helping shape communications strategies, positioning, and stakeholder engagement approaches.
This position is a senior individual contributor who serves as a trusted advisor to Business Unit and Corporate Communications leadership, providing strategic counsel on communications opportunities, reputational considerations, and complex, high-profile initiatives.
The ideal candidate for this role has a strong understanding of technology and its role in financial services, including market infrastructure, data analytics, and emerging technologies, with experience communicating complex technical initiatives to diverse audiences. Additionally, candidates should have fundamental understanding of financial markets, including market structure, trading and the regulatory landscape, with the ability to apply that knowledge to strategic communications.
For more information about MRS and Technology, visit the How We Operate page on FINRA.org.
Essential Job Functions:
Partners with assigned business units to develop and execute external communications strategies, go-to-market plans, executive engagement, messaging, communications materials and events aligned to enterprise priorities, contributing insights that drive and shape broader enterprise communications objectives.
Serves as a strategic liaison between assigned business units and the Corp Comm Center of Excellence, ensuring consistent, comprehensive communications support and a unified enterprise voice, while independently resolving complex, cross-functional communications challenges with limited oversight.
Develops communications plans to support business unit goals by gaining early visibility into annual plans, priorities, strategies, and challenges, and identifies implications for FINRA's reputation and external stakeholder engagement.
Participates in cross-functional Corp Comm reviews with subject matter experts in media, executive communications, web, social, creative, and internal communications to align on strategy and approach for new initiatives, products, and milestones, providing strategic recommendations on communications approach, positioning, and potential reputational considerations.
Advances FINRA’s communications priorities by identifying compelling narratives, proof points, research, and subject-matter expertise from assigned business units and translating them into clear, audience-focused communications across appropriate organic and paid channels, helping strengthen FINRA's external reputation and strategic messaging.
Surfaces and applies business unit expertise to significantly enhance and formalize enterprise-level storytelling and gold source messaging owned by Corp Comm.
Establishes and maintains regular touchpoints with key business unit points of contact and engages directly with SMEs and senior business leaders to shape external strategies and identify new communications opportunities, serving as a recognized trusted communications advisor with broad influence on high-profile initiatives and external engagements.
Represents Corp Comm in partnering with business units on proposed new publications and key events, including those with heightened visibility, reputational considerations, or enterprise impact.
Manages reputation risk proactively by anticipating and preparing for criticism,…