About the Role
Impact you will make
As an Insurance Discovery Billing Services Lead, you will serve as a hybrid operational and quality leader responsible for driving both billing performance and quality oversight across contractor-based teams supporting Insurance Discovery billing functions.
This role is designed for a remote, onshore leader who ensures operational excellence, compliance, and quality outcomes while supporting customer needs, onboarding new contractors, and maintaining strong performance standards without traditional day-to-day people management structures.
What you will do
Operational Oversight & Contractor Enablement
Oversee daily billing operations executed by contractor resources to ensure accuracy, timeliness, and SLA adherence
Provide direction, guidance, and support to contractors without requiring structured or recurring 1:1 management
Facilitate onboarding of new contractors, including process training, system access coordination, and workflow alignment
Act as a point of escalation for operational questions, workflow clarification, and issue resolution
Customer Support & Experience
Support customer-facing needs by addressing questions, resolving issues, and ensuring service delivery aligns with client expectations
Partner with internal stakeholders and customer teams to resolve billing discrepancies, improve outcomes, and maintain satisfaction
Quality Assurance & Audit Oversight
Conduct and oversee targeted quality audits across Insurance Discovery billing activities
Analyze audit results to identify trends, risks, and improvement opportunities
Provide structured feedback and recommendations to contractors and leadership to improve accuracy and reduce errors
Support post-training and onboarding quality reviews to ensure successful knowledge transfer
Compliance & Risk Mitigation
Ensure all billing activities adhere to HIPAA, payer guidelines, and company compliance standards
Validate proper insurance identification and billing practices to reduce compliance risk
Identify and escalate compliance gaps, trends, or process failures to leadership
Reporting & Performance Monitoring
Prepare and review operational and quality reports to track productivity, accuracy, and trends
Monitor KPIs and SLAs, identifying areas requiring intervention or support
Use data insights to guide process improvements and contractor performance expectations
Collaboration & Stakeholder Engagement
Collaborate with cross-functional teams including QA, Compliance, Training, and Client Services as needed
Participate in meetings on an as-needed basis to address key initiatives, client needs, or performance concerns, rather than maintaining a standing meeting cadence
Provide updates to leadership on performance, risks, and improvement initiatives
Continuous Improvement
Identify opportunities to improve workflows, billing accuracy, and operational efficiency
Recommend and support implementation of process improvements and quality controls
Promote a culture of accountability, compliance, and high-quality output across contractor teams
What you will bring
Bachelor’s degree preferred; equivalent experience considered
4–7 years of experience in healthcare revenue cycle management or Insurance Discovery billing
Experience working with contractor or vendor-based teams preferred
Strong background in quality assurance, auditing, or performance oversight
Deep understanding of RCM workflows including billing, eligibility, AR, and denials
Proven ability to analyze data and drive performance improvements
Strong communication and stakeholder management skills
Proficiency in Microsoft Excel and reporting tools
What we would like to see
Experience supporting remote, distributed teams
Knowledge of quality frameworks (e.g., Six Sigma or similar)
Ability to work independently while managing multiple priorities
Strong problem-solving and decision-making capabilities
About FinThrive
FinThrive is advancing the healthcare economy.
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